This business is not BBB accredited.

CarMax Inc

Additional Locations

Phone: (512) 873-2315 View Additional Phone Numbers 13300 N Ih 35, Austin, TX 78753

Click for BBB Rating on CarMax Inc

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for CarMax Inc. BBB Serving Central Virginia has the full report as that BBB handles all complaints for CarMax Inc.

Additional Information

BBB file opened: June 16, 2004 Business started: 02/01/1956 Business started locally: 02/01/1956 Business incorporated 06/18/1997 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689

Type of Entity


Business Management
Mr. Thomas Folliard, President & CEO Ms. Diane Cafritz, Legal Counsel Mr. Steve Coulter, Manager Mr. David Marrero, Manager Mr. Guido Merkens, Manager Mr. Mike Russell, Manager Ms. Michelle Stone, Paralegal Ms. Lisa Van Riper, VP, Public Affairs Ms. Audrey Wilkins, Paralegal
Contact Information
Principal: Mr. Thomas Folliard, President & CEO
Customer Contact: Ms. Michelle Stone, Paralegal
Business Category

Auto Dealers - Used Cars Auto Dealers - New Cars

Alternate Business Names
Car Max Super Stores Carmax Auto Superstores, Inc
Industry Tips
Buying a New Car Buying A Used Car Navigating auto sales

Additional Locations


    11880 Ih35 N

    San Antonio, TX 78233 (210) 247-6246


    13300 N Ih 35

    Austin, TX 78753 (866) 990-0622 (512) 873-2315


    3611 Fountainhead Dr

    San Antonio, TX 78229 (210) 342-4662


    4400 S Ih 35

    Austin, TX 78745 (512) 651-7160


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on CarMax Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)