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A BBB Accredited Business since
BBB has determined that Auto Group of San Antonio Ltd meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Auto Group of San Antonio Ltd include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Type of Entity
Business ManagementMr. Rocky Renken, President Mr. Mark Moldenhauer, IT Specialist
Auto Dealers - Used Cars Auto Air Conditioning Alternators & Generators - Auto Repair Auto Diagnostic Service Auto Electric Service Auto Repair & Service Auto Repair & Service - Diesel Auto Repairing - Foreign Brake Service Radiators - Automotive Towing - Automotive Transmissions - Automobile Auto Service - Specialty Parts
Industry TipsBBB tips for buying a new or used car Car repair tips Navigating auto sales
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Additional Phone Numbers
- (210) 496-3222(Phone)
- (210) 490-3821 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
|12/3/2013||Advertising/Sales Issues | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I purchase a **** ***** ***** for $9000,00 cash. I was told by the Sales Person **** ******* that they have the best Service Techs and has passed all the inspections and we should be able to get a lot of use of the truck if we take care of it we should not run into any problems. 58 days after we purchased the vehicle it started leaking oil (so I thought). I took it into a ********* to see where the problem was coming from and was told it was leaking all types of liquids. I dropped off the truck at San Antonio Auto Group to get check out I was sure they would not have sold me a truck that would have a big issue. I had to follow up twice since I never got a phone call for an update. Finally I got an email with what was wrong with my truck. Value cover gasket (leaking)- 131.75 Power steering line (leaking)-88.00 Gearbox (leaking)-862.50 Alignment -99.00 Transfer change pin (cracked) -1903.00 Oil Pan Gasket (leaking) -301.50 Oil Cooler Lines (leaking)-298.00 Hydro Boost (Leaking)-815.50 Trans Cooler line fitting a radiator- 195.50 Total for repairs $4,606.75 This is at a discounted price. I spoke with the ******* ******* *** ***** and he was not very helpful his said "what do we expect with a high mile vehicle". I expect to be able to drive it longer than 58 days. After much debate of only wanting to give us $4,000 they finally agreed to give us $5,000.00.
Desired Settlement: I want the rest of my money back a total of $4,000.00. They sold us a truck they knew had major repairs that needed to be done and never disclosed the information. I understand I bought the truck as is but should you not disclose all the defects it has before it sold. I work hard for my money and you took advantage of us.
**** and ****** ******** came to our place of business on February **, 2013 looking to purchase a truck. In our inventory, we had a **** ********* **** *** with 225,000 miles priced at $8980 that Mr. ******** was interested in. He offered $9000 including taxes and license fees. We accepted the offer due to the age and mileage of the truck and all parties concerned agreed the truck was being sold "as is".
Hello the problem has not been resolved.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.