This business is not BBB accredited.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Transportation
125 East 11th Street, Austin TX 78701
Phone Number: (800) 558-9368
Type of Entity
Business ManagementLloyd McMullen Neil Nichols
Auto Dealers - Used Cars
Alternate Business NamesAustintatious Autos, Inc
Industry TipsBuying A Used Car Navigating auto sales
THIS LOCATION IS NOT BBB ACCREDITED
1904 N Bell Blvd
Cedar Park, TX 78613 (888) 583-2525 (512) 335-0000 (512) 259-5700 Directions
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Additional Phone Numbers
- (888) 583-2525(Phone)
- (512) 259-5700(Phone)
According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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|12/21/2013||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: Upon purchasing the vehicle I was given a tampered *** *** review. The fax failed to provide information on the repairs they had made to the vehicle prior to selling it to me. When I bought the car I had it for 1 week before having to return the vehicle to the business due to an oil leak, alignment off, coolant leak, oil change, airbag and issues with a broken axle along with bad belts..The car was then in the shop for 3 weeks till i got the car back. Then 2 weeks later i had to bring the car back once again because the alignment was off again, the belts hadnt been changed, the axle wasnt fixed and the power steering had gone out causing oil leeks once again and my cooler to go out . I then have to wait another 2 weeks for repairs. When i asked them again about the history of the vehicle i was finally informed that the car had these issues prior to them selling the car to me. which was not said nor found on the car fax report i was shown. After getting the car back once again i had to take the car back once again a few days later because the power steering had gone out again. and the axle was still not fixed. when i had addressed this issue to the sales rep he had told me to take it to another mechanic to have the car worked on. i took the car in and was told i had been sold a faulty vehicle. I then had to bring the car back to the original sales place because the owner did not want to pay the fee when i was told they would by the sales rep. I feel the reason why the business failed to make the repairs under warranty was because they were trying to ride out the warranty so they would not have to make all repairs needed. This car has been in the shop for 3 months total due to the same issues accruing and i have only had the car for 5 months. Now 8 weeks later and this is within the 5 month period sense i have had this car the fan belt is broken along along with a flooded radiator and power steering hose has been melted once again and the car does not hold water anymore. these problems were just fixed for a 3rd time 8 weeks back but i have a feeling faulty parts or possible temporary fixes were made on the vehicle. The business has failed to fix any issues wrong with the car and had failed to tell me the past issues of the car. I feel that because im a young female i was ripped off and would like to report "unlawful Trade" with this business. This cars repairs cost over the amount of what the car is worth just 2 months into having it. it has costed me hours at work and has left me stranded. i am out $ 3000 now in a vehicle that no longer runs. i have no other form of transportation. i down have a savings to just go out and buy another one and am now unemployed because i have no way to get to work.
Desired Settlement: I would like to see that this business is held accountable for Unlawful Trade of a vehicle i was sold. I would wish for this to not even happen to another person buying one of there cars. This tyrp of practice should be stopped. I am a young girl so i feel i was lied to at point of sale. I would like my money back and compensation for the loss of income.
We are responding to this complaint, however we feel it is baseless and without any merit whatsoever. To begin with there was never a ****** report pulled on this vehicle. Had one been pulled it would be impossible to tamper with it as the reports are generated by ****** themselves and they not us compile the information and generate the reports.