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A BBB Accredited Business since
BBB has determined that Austin Rising Fast Motors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Austin Rising Fast Motors include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Type of Entity
Business ManagementMr. Greg Phea, Owner
Auto Dealers - Used Cars Auto Renting & Leasing
Alternate Business NamesHorizon Sales and Leasing, Inc
Industry TipsBBB tips for buying a new or used car Navigating auto sales
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Complaint Trends - Last 3 Years
Customer Review Trends
|3/13/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: We purchased a **** ******** **** ******** ******** from Rising Fast Motor Cars (RFMC) on August 9, 2013 for $9,618.15. The price seemed good at that time and then our nightmare began. The dealer had agreed to pay half the cost of tire replacement which was $763.00 total (or $381.00 each), but changed their mind and would only give us $200 total, after the fact. 3 days later (August 13th), we noticed the A/C was weak. We took it to the Break Specialists to have it checked and they recharged the system. We also took it to ********** as directed by RFMC to have the vehicle serviced and paid $422.72 for all of it. The out of pocket expenses are now adding up. Two weeks later the transmission went out. The dealer offered to pay half the cost of the transmission as well as offered free labor. That sounded great, except the used transmission they chose to purchase from *** had just as many miles as the current with no warranty. We were forced to purchase a less used transmission from RFMCs provider, ***, which cost us $1542.56. RFMC refused to pay their share, ( of the transmission as promised). They did agree to still install the transmission for free. They kept our car until October 4th and delivered it to my office in *******, TX. During my drive home, I realized the car transmission was shifting very rough and jerky, the engine warning lights were all on, and now there was a loud exhaust leak coming from under the drivers floorboards. We were told to ride it out. A week later, the car was in desperate need of repair it wouldnt go faster than 2nd gear! We returned it and almost 6 weeks later, with one ridiculous excuse after another, never having a call returned, chasing people down to get updates, being told one thing then the opposite the next day, put on hold, ignored, set aside and told to be grateful for the huge favor that was being done for us...we were told to come get our car and take it somewhere else cause they cant fix it! All the while we are a 5 person family living out of 1 car while making payments on a new car we have sitting in a lot somewhere doing us no good! RFMC got us into a 25% interest loan for a car that does not work and then continued to allow us to spend an additional $3629.48 in cash to fix this vehicle over a 3 month process only to tell us we need to take our car somewhere else and were on our own.Total cost as of today $13,247.63 and the car still wont work.
Desired Settlement: We would like all the money that we have put into this vehicle to be refunded to us.
December 20, 2013
Better Business Bureau
Austin, Texas 78752
Dear Ms. *********;
Relative to our conversation regarding to complaint 1D******* filed by Mr. ***** ** *****, following is our position in this matter.
Although purchased the **** ******** ********, yin ***************** knowing the vehicle was sold as is with no warranties implied or given, when Mr.***** notified us of a problem with the transmission, he was told to bring the vehicle in and we would try to assist him.
Mr. ***** purchased a used transmission from *** company and we agreed to install it at no charge to him. However after this he still had a problem and wanted our help. We agreed to have the transmission inspected and what ever was needed we would have done at our expense. Keep in mind, we did not sell him the transmission and were never responsible for the condition of it at the time of purchase.
We told Mr. ***** when the vehicle would be ready and the work completed at the repair shop. He was very satisfied with this and told me all he wanted was for us to make the repairs necessary. However, when he was told the time the vehicle would be on our lot for him to pick up, he then said that he did not want the vehicle and only wanted a refund. This is after he agreed to our offer and after we paid several hundred dollars for the inspection and repair.
To add insult to injury, while we were trying to help him, both Mr. ***** and his friend a Mr. ***** *****, who by the way had nothing to do with the purchase of the vehicle what so ever proceeded to put derogatory blogs on the Internet that has done irreparable damage to Austin Rising Fast Motor Cars that is completely unjust and unwarranted.
If there is any other information you may require, please contact me and 1 will see that you receive it immediately.
**** ******, Operations Manager
*** ****** *****
***** ***** ***** *****
Phone; ***** ********
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|8/17/2012||Problems with Product/Service|
|5/31/2011||Problems with Product/Service|