BBB Accredited Business since
A 1 Used Cars, Inc.
Phone: (361) 576-1531 Fax: (361) 576-2762 3201 Houston Hwy, Victoria, TX 77901
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A BBB Accredited Business since
BBB has determined that A 1 Used Cars, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A 1 Used Cars, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Type of Entity
Business ManagementJanet Georgie, Owner
Auto Dealers - Used Cars
Industry TipsBBB tips for buying a new or used car Navigating auto sales
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I purchased my vehicle in 2011. I was always changing insurance companys and one time in May they picked up my car. They said because I didn't have insurance, but I did. I even had ***** confirm. They did not give me my car back. They also wanted to charge me $200, because they picked up my car and they weren't supposed to. ***** said it was corporate office that wanted her to do this and today she tells me she is corporate office. I asked her for my paper work and she doesn't give it to me. She's adding charges on my car that are ridiculous. Which shes adding a "restocking" fee. When I had a car company ask for the payoff they kept raising the payoff price. I've paid more than 20,000 or pretty close to this price. I consider this contract paid off. They over priced my car which had 188, 000 miles. everytime I was close to paying it off bang they try to charge me with something.
Desired Settlement: I want my car or a total refund for all the inconvienience. I felt like I was discriminated against. She was very rude and not business additude. The office never called me and they lie saying they did. I also want an appology.
This is our response to the complaint submitted on 8/22/2013 by ******** ****** **********, her claims are absurd, and completely inaccurate, even the purchase date she has submitted is incorrect. The truth, (in which I have paper documentation) is that yes we did sell them a vehicle on 2-25-2011, I, ***** am not the salesperson either as she has stated. The fact is we have gone above and beyond with these customers. The claims that she continuously was changing insurances companies and we repossessed her vehicle while insured is as well inaccurate. Initially, the first 2 payments were made on time, starting with their third payment they were a week behind.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|7/20/2011||Problems with Product/Service|