Business ProfileforVolkswagen of Alamo Heights

I initially went to the dealership because my vehicle was leaking oil and the windshield washer pump was not working. My car arrived at service on Nov. 30th, 2023. On Dec. 8th I received a bill for $10,499.10, which they were going to send to my car warranty, of which I declined $599.19 worth of repairs, which included the 4-wheel alignment and the washer pump, they deemed the other $9,899.91 worth of repairs as necessary. On Dec. 18th ASC Warranty approved $8,425.00 in repairs. ****, the person assigned to my case contacted me saying that their technician, noticed a ****** that needed to be replaced totaling $408.95, 11 days after receiving a full diagnostic report. **** stated that the warranty was maxed out and that I would be responsible for the charges. On Dec. 27th she explained that the fuel pump had to be replaced a second time and that I was also responsible for it. I had her speak to a manager and had them lift the charges of the second fuel pump. They did not however lift the $468.86 charge to replace the ****** that they said needed replacing. They originally quoted me $408.95 to replace the ****** but gave me an invoice of $468.86 which was not itemized. I paid online and received my car on Saturday January 6th at 6:30pm. Service was gone, one person gave me the keys to my Tiguan 2014 SE, and they left me alone. The staff was obviously getting ready to go home. This is not the type of service that I expect from Volkswagen of Alamo Heights. To make matters worse, I noticed my oil is leaking again. Their obvious intent was to max out my warranty, which they achieved. My car is still leaking oil and the windshield washer pump was not replaced due to the importance of replacing other parts. Perhaps I am not the clientele that Volkswagen of Alamo Heights intends to serve being that I am Hispanic, and that the area is generally affluent W.A.S.P. demographic. Whatever the case may be my experience was terrifying and I do not recommend this establishment.