BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Victory Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Victory Honda include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Type of Entity
Business ManagementMr. Mike Duff, Secretary Ms. Susan Smith, Office Manager
Auto Dealers - New Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Repair & Service
Alternate Business NamesHonda Of Victoria Newmyer Honda ORR Motors of Victoria, Inc.
Industry TipsBBB tips for buying a new or used car Car repair tips Navigating auto sales
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BBB Complaint Process
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Additional Phone Numbers
- (877) 984-6632(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I went to Victory Kia in Victoria, TX because I needed them to diagnose why my 2006 Kia Sorento was vibrating while I was accelerating. So the mechanic put the car in the air and looked at it and said that it was the carrier bearing in the rear-end drive shaft. I then asked if we could replace the carrier bearing and he said yes, but the guy inside said no we have to buy the whole drive shaft (that is my first issue). Who is telling me the truth. Then I asked how much it would cost and the guy inside said the drive shaft is $900.00 and the labor would be another $1500.00. Not wanting to spend that much I asked if it was ok to drive on (so I could get another estimate from my personal mechanic) and the mechanic there said yes it would be fine it will just vibrate a lot. I said ok and went home. A few days later when I took it to my mechanic he looked at it for a few seconds and said that it was the u-joint in the drive shaft and that it was just about to come out. And asked where I had taken it before bringing it to him because he noticed finger marks on the drive shaft I told him Kia and also told him what the mechanic there told me and my mechanic looked at me in amazement. Then I told him that I had driven to Austin, TX and back (because I needed to pick up my son from his aunt) and he said that he was surprised that my car made and that we were still alive. I asked why and he said because the u-joint is about to break. He said depending on how it breaks the car could either flip over on to the roof or bounce around underneath the car breaking pretty much everything under the car, puncturing the gas tank, and possibly tire(s) coming off. I looked at him in shock and thanked GOD that we are all ok. This company needs new mechanics REALLY BADLY. I will NEVER buy another kia again because of what I just went through.
Desired Settlement: I feel that they should have to buy the u-joint that I need for my vehicle so that I can take the part to my mechanic (who I trust) so I can have him fix my car.
To whom it may concern,
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|12/10/2012||Problems with Product/Service|
|12/3/2012||Problems with Product/Service|
|8/6/2012||Problems with Product/Service|