Hyundai Nearly all other brands of Pre-Owned vehiclesCertified Pre-Owned Hyundai New Hyundai Used Hyundai
BBB Accredited Business since
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This company is located one block north of their previous location, next to Round Rock Collision Center. They are a new and used car dealership offering a body shop, parts, service, accessories, and finance departments. This company is located on the east side of Interstate 35 at EXIT 254, just north of Austin. They offer a used vehicle inventory from automakers like Ford, Chevrolet, Nissan and Lexus.
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A BBB Accredited Business since
BBB has determined that Round Rock Hyundai meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Round Rock Hyundai include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Type of Entity
Business ManagementMr. Michael Williams, General Manager Ms. Megan Grigsby, Marketing Department
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Inspection Stations Auto Repair & Service Auto Repair - Tune-Up Auto Repair - Maintenance Brake Service Auto Services - Oil & Lube Auto Dealers - Hybrid Vehicles
Products & Services
Round Rock Hyundai sells the following brand(s): Hyundai, Nearly all other brands of Pre-Owned vehicles
Round Rock Hyundai offers the following product(s): Certified Pre-Owned Hyundai, New Hyundai, Used Hyundai
Alternate Business NamesClassic Special Hyundai, Ltd
Industry TipsBBB tips for buying a new or used car Car repair tips Navigating auto sales
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: We purchased a Hyundai Sonata with an extended warranty from Hyundai in 2012. We have since then traded the vehicle in, and no longer need the extended warrant that we purchased with it. We submitted for a refund on May 1st, and we were told that the refund check would be mailed to us within 4-6 weeks. We had not received it after the 4-6 weeks, and we called to find out the status of the check and could not get anyone to call us back or answer the phone. Once someone decided to answer the phone the proceeded to tell us that it takes 6-8 weeks to receive the check. We waited the 8 weeks, and still have not received the check. I called and spoke to a gentleman in their finance department and he told me the check is still processing and that there was no way for him to tell me when I would receive the check. He said he was going on vacation and would call me when he got back. I never heard back from him, and I tried to call him but he did not answer. We called and asked to speak to a manager, and he did not answer so we left a message. We never received a call back, and it is now almost 3 months later and we still have not received our money back. We have been getting the run around from Hyundai, and they refuse to call us back or provide us with an answer. We would like our money back, especially because it is over $1000 that we are supposed to be getting back.
Desired Settlement: To receive our refund check within the next week.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
BBB's Final Determination: Consumer accepted resolution offered by the business.
|4/4/2013||Problems with Product/Service | Complaint Details Unavailable|