Business ProfileforRound Rock Hyundai

My review is Too Long to fit:Passenger Side Door Lock at door issue started 9/24/2022. Been to this location 4 times to have this issue Fixed to no avail. The next appointment is scheduled again, on July, 18. 2024.I was dismissed when the shop was Not Slammed Busy to properly discuss work done and to clear up communications and my confusion of thinking my personal Insurance was charged for work done. Because the Advisor clearly dismissing my confusion and Direct Question, "So You Charged My Insurance???" The response I received was, "Someone had to pay for it?" WHAT...Then reaching out to my former Advisor who was working on this issue before he left. He had given me his cell number a good time before this for easier communication and we related to having the same type of car in earlier years. Confused I related to him that I was unaware that Insurance would cover something like this and was confused as to what was going on. I then receive a text from my current Advisor to call her ASAP! I call and get Yelled at, "Take those words out of my mouth!!"Now scheduled for July 18, 2024, 2 Months before this all started September 24, 2022! I am a Usatisfied customer who now feels Completely Disrespected through action or lack therof and with little trust left and Unappreciated!You have a door lock not working at the door and need fixing, Good Luck!!!

Contacted with the customer via phone, for clarity regarding issue and 'Insurance'. Customer agreed that the door lock was fixed during the last visit but has since stopped working again. The insurance confusion had to do with extended warranty that covers auto repairs, customer assumed that we started an ************** claim for the door lock. An appointment was previously scheduled for a return visit and are awaiting the date.