1 of 1 images | See All Images >>
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Round Rock Honda will take care of all of your Service, Parts, Accessories, and Finance needs. If you are looking to purchase, lease, finance, or service a new or used Honda in Austin, you've come to the right place. We service and sell new, used, and Certified Pre-Owned Honda as well as many brands of used cars. Visit us at Exit 254 in Round Rock, just north of Austin.
Request a Quote
A BBB Accredited Business since
BBB has determined that Round Rock Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Round Rock Honda include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Type of Entity
Business ManagementMr. Curtis Salter, General Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Inspection Stations Auto Repair & Service Auto Repair - Tune-Up Auto Repair - Maintenance Brake Service Auto Services - Oil & Lube Auto Dealers - Hybrid Vehicles
Products & Services
Round Rock Honda sells the following brand(s): Honda, Nearly all other brands of Pre-Owned vehicles
Round Rock Honda offers the following product(s): Certified Pre-Owned Honda, New Honda, Used Honda
Service AreaRound Rock Honda sells and services New Hondas and Used Hondas in the Central Texas area including Austin, Georgetown, San Marcos, Cedar Park, Leander, Killeen, Waco, Temple, & all of Central Texas.
Alternate Business NamesHill Country Imports, Ltd.
Industry TipsBBB tips for buying a new or used car Car repair tips Navigating auto sales
2301 N Interstate 35
Round Rock, TX 78664 (512) 244-9000 Directions
PO Box 1568
Round Rock, TX 78680
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: This is in reference to a maintenance service I had done on my Honda Civic at Round Rock Honda Service dept. this past Thursday (11/14/13). I was told on the phone it would cost $41. When I got there they added an extra $1.47 "miscellaneous fee." I would like to request a refund of this extra fee because it was not disclosed up front.
Desired Settlement: I would like to request a refund of the $1.47 "miscellaneous fee" because it was not disclosed up front.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
|12/14/2012||Problems with Product/Service|
|4/1/2011||Problems with Product/Service|