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BBB Accredited Business since
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Round Rock Honda will take care of all of your Service, Parts, Accessories, and Finance needs. If you are looking to purchase, lease, finance, or service a new or used Honda in Austin, you've come to the right place. We service and sell new, used, and Certified Pre-Owned Honda as well as many brands of used cars. Visit us at Exit 254 in Round Rock, just north of Austin.
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A BBB Accredited Business since
BBB has determined that Round Rock Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Round Rock Honda include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 6 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Type of Entity
Business ManagementMr. Curtis Salter, General Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Inspection Stations Auto Repair & Service Auto Repair - Tune-Up Auto Repair - Maintenance Brake Service Auto Services - Oil & Lube Auto Dealers - Hybrid Vehicles
Products & Services
Round Rock Honda sells the following brand(s): Honda, Nearly all other brands of Pre-Owned vehicles
Round Rock Honda offers the following product(s): Certified Pre-Owned Honda, New Honda, Used Honda
Service AreaRound Rock Honda sells and services New Hondas and Used Hondas in the Central Texas area including Austin, Georgetown, San Marcos, Cedar Park, Leander, Killeen, Waco, Temple, & all of Central Texas.
Alternate Business NamesHill Country Imports, Ltd.
Industry TipsBBB tips for buying a new or used car Car repair tips Navigating auto sales
2301 N Interstate 35
Round Rock, TX 78664 (512) 244-9000 Directions
PO Box 1568
Round Rock, TX 78680
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: (1) The Air Conditioning did not work properly when the car was stopped but engine kept running. The A/C cool air turned off after 10 mins. This was a brand new car, Honda's Odyssey which I bought on August 26th, 2014. Eventually, the A/C was identified by the service center that the A/C did have quality issues. The car with this serious A/C problem should not be sold and especially in Texas where the weather is so hot and a brand new vehicle without A/C properly running is bad for health. Round Rock Honda sold me a brand new vehicle with vital quality problem. (2) The invoice that Round Rock Honda provided was not itemized. The problem was found when I requested to get refund for an ordered option of rear sensor which Round Rock Honda charged me but unable to deliver the option. (3) The request of refund was not replied by the salesperson although two emails were sent. The time of the refund of the uninstalled rear sensor was long, it took more than two weeks to get the refund. (4) Round Rock Honda refused to provide all the documents that I signed at their office when I sent them an email to make such request.
Desired Settlement: (1) It is fair and reasonable that an extended warranty should be offered by Round Rock Honda since the car did come with this major defect when it was sold as brand new. However, $1,590 for the extended warranty was paid when I bought the car, I am now asking a credit of $1,590. 2. I have experienced at least 5 to 6 times that the A/C was not working. The A/C did not work on the Labor Day holiday when my family went to the San Marcos Premium Outlet and two of my sons were overheated when they were sitting in the car and the car was stuck in the heavy traffic in the shopping’s parking lot at least 30 mins without A/C in the car. The physical distress happened to my sons were very unfortunate and sounded rare when we were supposed to go shopping by the brand new car! The time and mental distress caused by the communications with Round Rock Honda such as emails and phone calls, the time I spent on chasing the refund of the uninstalled rear sensor, the inconvenience caused by the car being sent to the service center and the unprofessional services provided by Round Rock Honda's sale person, Joseph Williams which I would like to ask for another $500 credit for compensating the distress and the inconvenience that my family and I were suffered.
In response to complaint ID#******** dated 10/07/14. We
1. From Round Rock Honda response: “I have explained several times the reason that automobile manufactures (and manufactures in other industries) include a warranty in the purchase price is because defects, workmanship quality and perceived defects will incur with just about anything that is manufactured.” I certainly understand the product I bought come with warranty and in fact I paid the extended warranty. Selling a product with warranty should not be a reason to justify that Round Rock Honda sold me a brand new product with major AC problem is acceptable and they did not safeguard the quality control before selling the brand new product to the customers and what I asked for was the extended warranty which is reasonable because:
a. This type of problem happens very rare with a brand new car
b. This is a serious problem
c. Round Rock Honda did not identify the problem when the car was back to their service center in the first two days which shows the problem was not easy to tackle and could happen again
2. Round Rock Honda did provide me an accessories price list but they presented this to me after I requested this for at least TWICE!
3. Even though an accessories price was provided upon twice requests but it would not change the fact that Round Rock Honda’s invoice was NOT itemized which is absolutely not fair to the customer.
4. The refund was happened because Round Rock Honda agreed to provide me the rear sensor option on Aug 26th, 2014 when the sales agreement was signed and payment was made. However, Round Rock Honda did not inform me about the unavailability until the car was delivered on Aug 28th, 2014. It is not rational by today’s stock management technology that the dealer did not know whether the stock was not available when they sold it to the customer. Round Rock Honda did not check the rear sensor option’s inventory availability when they collected payment from me. Round Rock Honda did have two days to communicate with me after collecting the payment between Aug 26th, 2014 (the agreement was signed and the payment was made) and the delivery date of Aug 28th, 2014. No one from Round Rock Honda proactively informed me until I collected the car on Aug 28th, 2014. If Round Rock Honda was not sure about the stock availability, they should not sell and collect monies from the customer. If they promised and collected monies from the customer, they should try their bests to communicate with the customer if the order cannot be delivered. Unfortunately, they did not!
5. From Round Rock Honda response: “We have never refused to provide the documents that our customer signed and will gladly provide him with copies as quickly as possible.” Yes, Round Rock Honda did not refuse to provide but they never provided until I received some copies of the documents on Oct 12th, 2014. The parcel was mailed to me with the post office’s chop dated Oct 10th, 2014. I sent an email dated Sep 25th, 2014 to Curtis Salter of Round Rock Honda asking: “I found the copies of some documents which I signed at your company on August 26th, 2014 were not provided to me. A good example would be the document which you emailed me dated September 8th, 2014 about the order of the rear sensor. Would you please e-mail me all the documents I signed for the whole buying process.” All signed documents were not provided when the agreement was signed at Round Rock Honda’s office on Aug 26th, 2014. I followed up to send them an email on Sep 25th, 2014 but they took action until I filed an official complaint to BBB dated Oct 6th, 2014. The response from Curtis Salter saying “will gladly provide him with copies as quickly as possible” is not logically true! The documents were provided finally being pushed by several times with the involvement of BBB. It is not fair to the customer to spend so much efforts and time to get those documents that the customer has the right to have all of them when the agreement was signed!
6. From Round Rock Honda response: “we have already compensated him by offering him services above and beyond our normal services including: providing the original delivery of Mr. ***'s vehicle to him at the airport so he could drop off his rental vehicle” which is not acceptable because:
a. The arrangement of the delivery was agreed when I negotiated with Joseph Williams, sales person of Round Rock Honda during the negotiation process before buying. Round Rock Honda might refuse to do this and I might not buy the car from them. Round Rock Honda accepted this term before the refund and AC problems were found.
b. Shipping the product to the customer to where the customer decided is very common in today’s commercial world, I do not think this is something “service above and beyond their normal services”
I am not asking something beyond the standard. If you see this issue from an ordinary consumer’s perceptive in a fair business world, I, as a customer, should not deserve to have:
1. Sold a brand new car with major AC problem
2. Paid the option and could not get it without proactive communications from the seller
3. Spent so much time on requesting the refunds of the option
4. Spent so much time on requesting all signed documents
5. Not provided an itemized invoice
6. Something agreed and being part of the deal BEFORE buying becomes “services above and beyond their normal services”
*** *** * ***
Read Complaint Details
Complaint: I purchased a 2008 Honda Ridgeline on October 31st, 2013 at Round Rock Honda. It was certified through their CPO program which includes a certification inspection and warranty. Upon driving it home, I noticed the brakes made noise and there was a regular belt squeal. The driver rear brake caliper was broken and the serpentine belt was badly worn - both should have been caught by the inspection. I took the vehicle back to RR Honda, as it was during the first 30 days and service must be done by the selling dealership. I asked for repair and for a full inspection as things had clearly been missed. Over the phone, I was assured that there would be shuttles to and from work, rental car coverage, etc. Over the next few days, my truck was repaired and allegedly fully inspected for all problems. I was repeatedly assured that it had had been gone over completely, and I requested to speak with the ******* ******* to discuss. I was unable to speak with the ******* ******* despite repeated reassurances that he would call me. That was technically correct, but in fact cost me a total of 12 hours spent at their dealership and/or rental car office for a problem that was their fault. It is now July 2014, and during a routine fluid service, First Texas Honda has found that the AC has multiple leaks and the timing belt pulley is failing, both appearing to have been long-term problems. Fortunately, the pulley is covered by the powertrain warranty (still in effect until October 8th) but the AC is an out of pocket expense for me. Clearly, RR Honda did NOT complete the full inspection as promised.
Desired Settlement: I would like RR Honda to: 1. Repair the AC leaks (replace valves and other parts necessary) and replace refrigerant 2. Replace the timing belt pulley 3. Pick up and return the vehicle from me, leaving me with a loaner vehicle in the meantime, without me having to visit their shop 4. Provide 6 months additional warranty coverage due to risk incurred by their ineffective inspections
Problems with Product/Service
Read Complaint Details
Complaint: My check engine light came on in my car. I took it to *** and the Master Mechanic said I just need a tone up, after putting it on the computer. I told the Master Mechanic at *** that I just had a major tune-up at Round Rock (RR) Honda in RR, Texas in late January 2014. He told me to take it back to them. I did. RR Honda said I needed at value adjustment and it would cost 475. I told them to redo the tune-up. They did not redo the tune up and did a value adjustment and it cost 475. I am upset and was overcharged. The average price for a Value Adjustment in my zip code is between 260 and 370. All of the 475 was labor. I want my money back.
Desired Settlement: REFUND.
Better Business Bureau:
Better Business Bureau:
Read Complaint Details
Complaint: This is in reference to a maintenance service I had done on my Honda Civic at Round Rock Honda Service dept. this past Thursday (11/14/13). I was told on the phone it would cost $41. When I got there they added an extra $1.47 "miscellaneous fee." I would like to request a refund of this extra fee because it was not disclosed up front.
Desired Settlement: I would like to request a refund of the $1.47 "miscellaneous fee" because it was not disclosed up front.
Better Business Bureau:
|12/14/2012||Problems with Product/Service|