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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Roger Beasley Mazda Killeen meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Roger Beasley Mazda Killeen include:

  • Length of time business has been operating

Factors that raised the rating for Roger Beasley Mazda Killeen include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Roger Beasley Mazda Killeen
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 21, 2013 Business started: 03/01/2012 in TX Business started locally: 03/01/2012 Business incorporated: 12/29/1972 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
http://www.txdmv.gov
Phone Number: 888-368-4689

Type of Entity

Corporation

Business Management
Mr. Roger Beasley, President Mr. Steve Tonsi, CFO
Contact Information
Principal: Mr. Roger Beasley, President
Customer Contact: Mr. Steve Tonsi, CFO
Related Businesses
Roger Beasley Mazda Inc
Business Category

Auto Dealers - New Cars Automobile Dealers - Imported Cars Auto Parts & Supplies - New Auto Repair & Service Auto Repairing - Foreign Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Auto Repair - Maintenance Auto Warranty Service

Alternate Business Names
Roger Beasley Mazda Inc
Industry Tips
BBB tips for buying a new or used car Car repair tips Navigating auto sales

Additional Locations

  • 4301 E Stan Schlueter Loop

    Killeen, TX 76542 (254) 953-2460 (254) 953-2451

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Phone Numbers

  • (254) 953-2451(Phone)
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Complaint Detail(s)

12/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My car was acting up and i scheduled an appointment to have it looked at when I brought it in it was still acting up. The costumer service rep told me what to expect and how much, when i got there they said they would do the nesessary tests to see what was causing the problem. Even though I scheduled an appointment and was there on time, they still put me at the back of the line and said it should be done by the end of the day. When I came back they said they found nothing wrong and they didn't do the test, They just said we drove it around the corner and nothing happened. When I left the problem was never fixed and kept steadily happening.

Desired Settlement: I would like a desired outcome of 500.00. I have been there several times always being pushed off on another costumer service rep.

Business Response:

This memo serves as our formal response to the Better Business Bureau regarding the complaint filed by ****** *******.

Ms. ******* brought her 2008 Mazda 3 yin ***************** to our Roger Beasley Mazda Killeen facility on July 13, 2013 at approximately 10:30 am. She stated that her radio and trip odometer would become inoperable when the air conditioner was turned on and that within 5 minutes nothing would work. She also stated the car would make a squealing or shrieking noise possibly from belt.

Our Mazda certified technician drove the vehicle was unable to duplicate any of her complaints.

We returned the vehicle to her later on the same day and informed her we could not duplicate her concerns and did not charge her anything.

I have included a copy of the repair order and supporting documents.
Please call me if you have any questions or require additional information.

Regards,

Consumer Response: Complaint: *******

I am rejecting this response because: I set an appointment that day and the response I got was we will get to it when we can and I asked for it to be electronically tested not taken for a joy ride. Nothing was actually done with the car so it was not serviced.

Regards,

****** *******

Business Response: Not certain what to add to previous response. 

We could not duplicate the concerns the customer had and were therefore unable to perform any repairs.

We did not charge the customer anything for diagnosis.