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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Roger Beasley Mazda Killeen meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Roger Beasley Mazda Killeen include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Type of Entity
Business ManagementMr. Roger Beasley, President Mr. Steve Tonsi, CFO
Related BusinessesRoger Beasley Mazda Inc
Auto Dealers - New Cars Automobile Dealers - Imported Cars Auto Parts & Supplies - New Auto Repair & Service Auto Repairing - Foreign Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Auto Repair - Maintenance Auto Warranty Service
Alternate Business NamesRoger Beasley Mazda Inc
Industry TipsBBB tips for buying a new or used car Car repair tips Navigating auto sales
4301 E Stan Schlueter Loop
Killeen, TX 76542 (254) 953-2451 (254) 953-2460 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (254) 953-2451(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My car was acting up and i scheduled an appointment to have it looked at when I brought it in it was still acting up. The costumer service rep told me what to expect and how much, when i got there they said they would do the nesessary tests to see what was causing the problem. Even though I scheduled an appointment and was there on time, they still put me at the back of the line and said it should be done by the end of the day. When I came back they said they found nothing wrong and they didn't do the test, They just said we drove it around the corner and nothing happened. When I left the problem was never fixed and kept steadily happening.
Desired Settlement: I would like a desired outcome of 500.00. I have been there several times always being pushed off on another costumer service rep.
This memo serves as our formal response to the Better Business Bureau regarding the complaint filed by ****** *******.
Ms. ******* brought her 2008 Mazda 3 yin ***************** to our Roger Beasley Mazda Killeen facility on July 13, 2013 at approximately 10:30 am. She stated that her radio and trip odometer would become inoperable when the air conditioner was turned on and that within 5 minutes nothing would work. She also stated the car would make a squealing or shrieking noise possibly from belt.
Our Mazda certified technician drove the vehicle was unable to duplicate any of her complaints.
We returned the vehicle to her later on the same day and informed her we could not duplicate her concerns and did not charge her anything.
I have included a copy of the repair order and supporting documents.
Not certain what to add to previous response.