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A BBB Accredited Business since
BBB has determined that Mac Haik's Southway Ford meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Mac Haik's Southway Ford include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 6 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Type of Entity
Business ManagementDavid Dove, GM
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I purchased a new truck from them and the buying experience was good. I am happy with what I paid and I am happy with the truck. In the buying process I was taken care of by the sales mgr, and 2 different sales men. I understood when purchasing the truck that I received 1 year free car wash from wash tub, this was spoken about between me and one of the sales men. Well I tried to get a carwash and the carwash said the sticker on my truck to receive a carwash was not valid. On 12/26/13 I called and spoke to a man about my issue, he said he was not the right man to talk to and passed this information along to someone else(they would call me back). On 12/26/13 I was called back (1320) within 10 minutes. The man I spoke with was very kind and apologized about the mistake and simply said I would need to come into the dealership to receive a certificate that I would have to sign and that one of my sale men would provide me, sales man #1. He said they likely just forgot to place the certificate in my paperwork, no problem. This morning I go into get my oil changed and have my headliner looked at. Sales man #1 doesn't get into work untill 0930 so I call at 1247 and spend 1 minute on the phone with sales man #1 who then transfers me to some guy who I spend 15 minutes on the phone with explaining my situation, we will call him "****". **** tells me that 1. They don't give car washes because it's too expensive. (then changes his story) 2. **** then says that he cannot give me the already promised carwash unless I have this in writing in my contract. 3. Then says that the if I can tell him who said I would receive the carwash that he could, "take it out of their paycheck". So I give him the name of both sales man #1 and the other sales man. He responds with a convoluted no. At this point I am getting mad at the irrational explanation I am receiving from **** and I ask to speak to his boss. He denies me to speak to his boss and then I ask for his name again. He says "well I see this conversation is going nowhere" and he hangs up on me without giving me his name. I saved the sales mgr's number in my phone and so I called him and gave him the quick run down of this. He said he would take care of it and look into it. (I did not ask him to give me a car wash certificate, I was tired of it at this point) The bottom line is I know when I bought the truck it came with 1 year free car wash. Then when I called it was assured to me and to just get a certificate, then I call again and "****" and sales man #1 are useless.
Desired Settlement: I want my car wash... and for "****" and Sales man #1 to learn how to take care of customers with real customer service.
I am truly apologetic for any misunderstanding. I think we may of had a miscommunication as to the customer picking up the car wash form and from whom. The customer had a conversation with one of our managers and was told specifically to come in and ask for that manager so he could get his car wash pass.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: I towed my vehicle to the business. I was told I would receive a call back as soon as possible regarding the vehicle issue that I was experiencing (transmission issue). The second day I received a phone call from the service department stating " The only way we will be able to resolve your issue is to replace your entire transmission which will cost possibly over $4,000." Taking there word knowing that they are certified service technicians I deiced to buy a new or used vehicle. I was recommended to Used Car Sales Department where I was given a Credit Check, and told I will receive a call back to see if I would qualify. Never received a call back for over the past days. I then decide since Southway Ford will not help with my issue I towed the vehicle with my expenses to ****** ************ on the South Side of San Antonio. I spoke to ***** who provided excellent customer service, and informed me that he will call me back. The next day he stated that everything within the transmission housing is perfect, and does not need repair or transmission replacement. The only thing that caused the transmission to fail was due to a clutch assembly needing replacement. He gave me an estimate around $950, and stated that I was about to get cheated out of my money if I were to leave it to ford. I plan to return to ford with the broken pieces of the clutch assembly and demand a refund of my $95 diagnostic fee for a misdiagnosis that caused me to go negative on my bank account because this was an emergency, and needed immediate attention. Also for putting trust in ford, and hurting my credit for adding numerous "hard checks" to my credit report trying to purchase a vehicle with Southway. I will never return to this business for future repairs because I will have the feeling that I will be cheated every time I go for a repair.
Desired Settlement: Refund my $95 diagnostic fee for a misdiagnosis.
On behalf of MacHaik Southway Ford I would like to apologize for any misunderstanding. The diagnosis the customer was given was an opinion or educated guess based on the symptoms of the vehicle. Without tearing into the vehicle to visually see what is causing the problem the only thing we could do is give our professional opinion.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|2/28/2012||Problems with Product/Service|
|9/30/2011||Problems with Product/Service|