BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Henna Chevrolet LP meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Henna Chevrolet LP include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 8 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||8|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Transportation
125 East 11th Street, Austin TX 78701
Phone Number: (800) 558-9368
Type of Entity
Business ManagementMr. Mark Rowe, General Manager Linda Lamkin, Controller Tim Warren, Service Manager
Auto Dealers - New Cars Automobile Dealers - Imported Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Air Conditioning Auto Body Repair & Painting Auto Accessories Auto Diagnostic Service Auto Electric Service Auto Inspection Stations Auto Renting & Leasing Auto Repair & Service Auto Repair & Service - Diesel Auto Repair & Service - Airbags Auto Repairing - Foreign Auto Smog Inspection Auto Repair - Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Auto Warranty Processing Service Auto Service Contract Companies Auto Warranty Plans Auto Services Auto Air Conditioning Equipment Auto Appraisers
Industry TipsBBB tips for buying a new or used car Car repair tips Navigating auto sales
8805 N Ih 35
Austin, TX 78753 (512) 832-1888 (512) 832-2372 (800) 252-8006 Directions
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Additional Phone Numbers
- (512) 832-1888(Phone)
- (800) 252-8006(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Upon purchasing a used vehicle from this business I was told by salesman **** ***** that the vehicle had new brakes installed A short time later I discovered this however was not the case. I notice that the rotors had deeply embedded grooves in them, particularly the front passenger side. once I brought this up to **** *****'s attention he suggested I take it to the service dept and simply explain to them what was happening and they would be glad to assist you, he said you might have to pay to which I told him I disagree because he stated before I even purchased the vehicle this service was done. I went to the dealership to speak with **** ***** but was told he was off, so than this older gentlemen who tried to contact **** ***** ask if he could assist in any way, so after giving him a brief recap he went to explain this, I'm assuming to a ****** ******, sales manager because he came out a short time later and had my wife and I enter a office and there he tried eexplaining that brakes were a wearable, nonwarranty item, something I'm completely aware of, as far as warranties go, but I told Mr. ****** that the brakes were never replaced to begin with so that didn't apply in this case. In short, Mr. ****** never acknowlegde **** ***** claims and continued to repeat the same thing over and over at which time I decided to terminate the conversation, and Mr. ****** said in a scathing tone: I'm not finish! I took offense to this tone and I stood up and reiterate that the conversation was over. Mr****** jump up and opened the door and made the remark: All you were doing was yell at me and I replied and you were repeating the samething over and over, or something to that effect. Mr. ****** tried to have us leave out the side door but I walked in the opposite direction toward the front entrance where I was parked, as my wife made the remark we didn't come in through your side door we came through the front. Mr. ****** walks us to the front and opens the door and extends his hand aswe exit. My wife and I both enters my vehicle at which time I attempt to contact my credit union to report the incident and before I could complete the call, Mr. ****** approaches my vehicle and knocks on my window and ask me to leave his lot in a rude tone of voice. I said, "so now you're throwing me off your lot"? He said yes I am. I left immediately without saying another word. I contacted **** ****,(General Manager) via a voicemail message with my contact information included which Mr. **** never bothered responding to. I have since filed a complaint with Chevrolet Gm motor and have a case no# on file. Sterling one of the 'investigative specialist's' sent and e-mail to **** **** and according to his findings he said **** **** spoke with either via e-mail and/or phone and just said I was banned from returning to the property and never bothere hearing my side of what happened, he took sides with his fellow co-worker. This was merely Mr. ****** ego and arrogance at play because he had no reason to disregard me as a customer and add insult to injury by restricting me from this place of business, although I don't care to return in the first place. Henna Chevrolet has several complaints with their service and general attitude so this is not an isolated incident, except the fact that they took extreme measures to be as rude as they could be with me.
Desired Settlement: I originally wanted a phone call but even GM Motors 'Investigative Specialist, ******** made three attempts to reach the Dist. Mgr and **** **** again but she reach another **** who's last name I' am unaware of, who still was unwilling to budge. I'm not sure what the Better Business Bureau can accomplish but I ddefinitely want to incident on record and I want them to know I do not intend to hold my peace about poor service from businesses like this one.
It is never Henna Chevrolet's intent to offend any of our customers and I regret that Mr. and Mrs. ***** are upset. I have just returned to the office from an extended trip out of the country and wish I could have spoken to Mr. ***** before now as well. I have spoken to ****** ****** (our general sales manager) and am familiar with the conversation they had that morning. ****** intervened in what he perceived to be a heated demand for free service from one of our employees. **** ***** had already helped the *****'s with some upholstery repairs and had offered to have one of our technicians look at the brakes after they had expressed a concern. Because most brake work is considered maintenance, this cost is normally paid by the vehicle owner. The vehicle's brakes were inspected before the sale back in May and were found to be in good working order with over 50% life remaining. When ****** explained that the cost of the repair would be their responsibility, he tells me that he became very uncomfortable with the hostile and loud tone of their response. We are accustomed to dealing with emotionally charged situations from time to time, but his judgment was that it was best that we not proceed with any further conversation or repairs. I am also told that the vehicle drove away at a high speed and in a reckless manner. According to **** *****, he, too, has received long voice mails that amount to screaming and berating.
I understand that Mr. ***** is frustrated and disappointed. The incidents I initially made reference to are based on conversations I had with the people involved. Again, we all regret that he is upset, but I also believe that ****** would have handled the situation differently if this request for assistance had been done in a calmer manner. I am happy to visit via phone or in person if that helps alleviate the situation. Please let me know how I can help.
BBB's Final Determination: BBB determined that while the business addressed the complaint issues, the complanant was dissatisfied and the matter was outside the BBB Rules of Arbitration.
|4/25/2012||Problems with Product/Service|
|1/13/2012||Problems with Product/Service|
|10/28/2011||Problems with Product/Service|
|8/30/2011||Problems with Product/Service|
|7/19/2011||Problems with Product/Service|
|6/8/2011||Problems with Product/Service|