Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Covert Ford Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCovert Ford Inc

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    25 complaints closed in last 3 years

    11 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/27/1992

    Years in Business: 33

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    11514 Research Blvd, Austin, TX 78759-4036
    BBB File Opened:
    4/28/1992
    Years in Business:
    33
    Business Started:
    10/29/1990
    Business Started Locally:
    10/29/1990
    Business Incorporated:
    10/29/1990
    Accredited Since:
    12/27/1992
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Covert Ford Lincoln Mercury
    Business Management
    • Mr. Rox Covert, Vice President
    • Mr. Duke Covert, President
    • Mr. Kenny Covert, General Manager
    • Mr. Philip Robinson, Dealer Principal
    • Mr. Joseph Cajas, General Manager
    Contact Information

    Principal

    • Mr. Duke Covert, President
    • Mr. Philip Robinson, Dealer Principal
    • Mr. Joseph Cajas, General Manager

    Customer Contact

    • Mr. Joseph Cajas, General Manager
    Additional Contact Information

    Fax Numbers

    • (512) 345-1617
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    25 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/05/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I bought a vehicle from Covert Ford on research blv couple of months ago and ever since I got the vehicle it has given me problems. All the problems I have been facing were all under warranty. The problems that are occuring are all electrical it seems like. One problem that happened which was the first one was a safety sensor that took them almost 6 weeks to replace, i was told it was the 3rd part they had tried that had finally worked. then i got the truck back and then after 2 weeks my APIM unit/ piece went out and then I contacted them and after time when i gave them my truck they told me that they could not fix it, the part itself they could not get, and that they do not have a time frame and do not know when it will be fixed. My problem right now is they are not communicating like they should be, during all this i was ghosted, wasn't informed, and they are supposed to fix this because its warranty related. It has now been more than a month and they still have only sent me one thing saying how they still cannot get the part. I contacted the general manager and gave him the entire log of when my truck was there, dates, times, and he responded with " *************** I am looping in my team to help get on these repairs" and now it has been a week and still nothing has been said to me. when i went back and checked my log they hava had my truck for more than 7 weeks and 2 days at the dealership and i have only had it for 29 days total. I would like some solution to happen, either my money back including my $10,000 dollars down payment, for them to either fix it, or give me a different vehicle equivilant without any cost to switch, or to work with me on a solution through all this that we can agree on.
    Read More

    Customer Reviews

    16 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shawn J

    1 star

    01/01/2024

    I bought this 2020 Lincoln Corsair 4 months ago. With it I purchased a 6 year ******* mile warranty. I have called 4, maybe five times to repair this radio that has no audio. At times my screen goes out also. Sometimes its lit up sometimes not. They never attempted to call me back. I decided to visit them at the dealership. They took my VIN number and told me they would be getting in touch with me. That was 3 weeks ago. I have never experienced anything like this in my 63 years of living. I have owned *********** Jaguar and they never acted like this. I know that COVID has had a dramatic affect on ALL businesses, much more then most know, but calling or emailing communication can not be that difficult . I am patient and reasonable, but they are really pushing it. My name is *********************. Any help you bring will b greatly appreciated.

    Local BBB

    BBB serving the Heart of Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.