BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Charles Maund Automotive Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Charles Maund Automotive Group include:
- 36 complaint(s) filed against business
Factors that raised the rating for Charles Maund Automotive Group include:
- Length of time business has been operating
- Response to 36 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||23|
|Total Closed Complaints||36|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Texas Department of Transportation
125 East 11th Street, Austin TX 78701
Phone Number: (800) 558-9368
Type of Entity
Limited Partnership (LP)
Business ManagementMr. Dale McConnell, GM Ms. Lauren Clarke, Customer Relations Manager Mr. James Dimeo, GM of Toyota Division Mr. David "Tiny" Kresta, Service Director Mr. Chris J. Martinez , General Sales Manager Mr. Kenneth Prewitt, Service Manager Mr. Danny Smith, Service Manager
Auto Dealers - New Cars
Alternate Business NamesCharles Maund Imports Charles Maund Toyota Charles Maund Volkswagen Charles Maund VW Maund Automotive Group Maund Automotive Group LP
Industry TipsBuying a New Car Navigating auto sales
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview