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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Chaparral Ford include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Type of Entity
Business ManagementMr. Donald L. Dunford, President Ms. Irma Dunford, Vice President
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service
Alternate Business NamesChaparral Ford, Inc.
Industry TipsBBB tips for buying a new or used car Car repair tips Navigating auto sales
THIS LOCATION IS NOT BBB ACCREDITED
102 County Road 773
Devine, TX 78016 (210) 827-7119 (830) 665-4461 Directions
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Additional Phone Numbers
- (210) 827-7119(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: PURCHASED BRAND NEW 2015 FORD F350 TRUCK FROM DEALER ON 10/27/14. COUPLE OF WEEKS LATER AFTER WASHING TRUCK , NOTICED PREVIOUS REPAIRS TO RT FRONT DOOR. ADDRESSED CONCERN WITH DEALER AND BOTH ******* ******* AND ***** CLAIMED NO REPAIRS HAVE BEEN DONE TO TRUCK. ADVISED TO INSPECT TRUCK AND THAT YOU CAN CLEARLY SEE REPAIRS DONE TO RT FONT DOOR. ***** *** ******* THEN CAME ACROSS WITH A RUDE TONE AND VULGAR LANGUAGE AND STATED THAT THERE WAS NOTHING I COULD DO TO HIM ABOUT THIS MATTER. HE STATED HE DID NOT OWE ME ANYTHING AND THAT I SHOULD JUST LEAVE DEALER. ADVISED HIM OF DIMINISHED VALUE ON THE TRUCK DUE TO IT BEING A REPAIRED VEHICLE AND THAT I HAD TO GET SOME SORT OF COMPENSATION FROM HIM SELLING ME A DAMAGED TRUCK AND NOT DISCLOSING THAT INFO ON DEAL. HE STATED HE WS DONE WITH ME AND THAT HE WOULD NOT DO ANYTHING ABOUT THIS MATTER. CALLED FORD MOTOR COMPANY TO ADVISE OF ISSUE AND THEY STATED SINCE IT IS NOT A WARRANTY ISSUE WITH PRODUCT THAT THERE IS NOTHING THEY COULD DO AND TO ADDRESS WITH DEALER. DEALER WILL NOT DO ANYTHING TO MAKE THIS RIGHT
Desired Settlement: $4,000.00 FOR DIMINISHED VALUE
Read Complaint Details
Complaint: My truck was broken at my ranch. I called a diesel mechanics and he said it was probably the AC compressed (which was correct) and he told me how to trace the serpentine belt and when checked it was on all pulleys, not broken in half . Then we had a tow truck come pick up the truck there was no antifreeze fluid or transmission fluid coming out of the truck. Once the truck was dropped off at the dealership their diagnoses was serpentine belt was shredded in half, wrapped around the main crane shaft pulley which they said broke the fan, the fan shroud housing, poked a hole in the radiator and transmission cooler. This damage was not done when the truck was picked up. There is a possibility that the belt broke when the service technician tried to start the truck but that was not what I was told. I was told all this damage was done when they received the truck which is not true, due to the lack of fluids leaking it should be easy to investigate. Tow truck company ****** Towing in ***** ************. There were also four other people who saw the truck before it was towed and after it was put on the truck that would be happy to verify this information if you would like their contact information I can provide it.
Desired Settlement: I would like to pay only for the parts that were broken when the truck was dropped off. You can easily verify with the tow truck driver that there were no fluids leaking on his tow truck that would prove that the radiator and transmission cooler did not have a hole in it. Therefore it would also prove the belt was not broken in half where it could do the other damage that the service man claims was done. You don't have to take my word for it, investigate the situation.
Dear **** ****,
The customer’s vehicle was towed into our Dealership on 1-**-2014 after hours, vehicle was written up the next morning(1-**) by Service Advisor ***** ******. The repair order was written up as “Customer states check for engine noise”.
The vehicle was dispatched to one of our Certified Technicians( 18 years of employment here at Chaparral ) who evaluated the vehicle where towing service dropped it off, vehicle was pushed into a service bay by our Technician and a few other Techs. Our Technician was able to work up an estimate, Service Advisor then called Customer and advised him of needed repairs in which Customer approved on initial phone call. Our Service Advisor thinks it was the following day that Customer called him back and questioned about all the needed parts, Customer mentioned to Advisor that he was speaking to someone with a mechanical background, but to go ahead and repair vehicle as needed and save all the old parts which were put in bed of truck for customer. The vehicle was completed and delivered to customer on 1-**-2014. Chaparral Ford is a Family owned Dealership that has been in business for over 30 years in a small community, we have employees that live in and around this community. In saying this, we have no reason to question or doubt our Technician in this matter.
***** ********* ******* ******** ********* ***** **** ************