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BBB Accredited Business since

Cavender Fiat

Additional Locations

Phone: (210) 572-3428 Fax: (210) 572-3427 View Additional Phone Numbers 15670 Ih 35 N, Selma, TX 78154 http://www.cavenderfiat.com View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cavender Fiat meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Cavender Fiat include:

  • Length of time business has been operating

Factors that raised the rating for Cavender Fiat include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cavender Fiat
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: September 28, 2013 Business started: 06/17/2011 in TX Business started locally: 06/17/2011 Business incorporated: 06/17/2011 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
http://www.txdmv.gov
Phone Number: 888-368-4689

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Stephen Cavender, President Mr. Chris Heacox, General Manager Mr. Jason Hendren Mr. Jon Smith, CFO
Contact Information
Principal: Mr. Stephen Cavender, President
Customer Contact: Mr. Chris Heacox, General Manager
Related Businesses
Cavender Audi Cavender Toyota
Business Category

Auto Dealers - New Cars Automobile Dealers - Imported Cars Auto Dealers - Used Cars Auto Dealers - Online Auto Parts & Supplies - New Auto Repair & Service

Alternate Business Names
SBC International, LLC
Industry Tips
BBB tips for buying a new or used car Car repair tips Navigating auto sales

Additional Locations

  • 15670 Ih 35 N

    Selma, TX 78154 (210) 572-3428 (855) 572-3428

  • 5730 NW Loop 410

    San Antonio, TX 78238

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • (855) 572-3428(Phone)
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Additional Web Addresses

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Complaint Detail(s)

4/8/2014 Advertising/Sales Issues
10/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We received a flier in the mail that said we had won $500. I called to confirm that this was not a promotion and that I had won this money. I was told that I had won this $500 and to come down to claim my prize that I should do so today as the cash was in the store. We drove an hour to get there to be told that coming in would place us in a further drawing and that today we would get a gift card for up to $50. When I explained that we had called and confirmed and spent the last of our gas to get there to claim this prize we were told that was incorrect. We asked for the manager who came out very angrily and would only yell at my husband and would not let me speak. Every time I would start he would start talking on his phone. Very unprofessional. I tried to explain to him what we were told and we were then thrown out. I have never been treated so poorly in my life. We ended up spending all our gas and two hours in the car for nothing. Just to be humiliated and treated terribly. I will never shop at Cavender Fiat and will be sure to let anyone thinking of shopping there to do otherwise.

Desired Settlement: I would ideally like to receive the $500 I was told I had won. However, I would settle for at least $100 to reimburse us for the gas we had spent on drive and the unhumane treatment we received.

Business Response: We contacted the customer, and apologized. We let her know that it was a promotional company that was here, and we are sending her $100 gift card for her gas and trouble.

Mrs. ****** was ok with it, and glad we called

**** *****
*************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved