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New & Used Car Sales, Service & Parts.
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A BBB Accredited Business since
BBB has determined that Bluebonnet Chrysler Dodge meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bluebonnet Chrysler Dodge include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Clarence J. Kahlig II, President Jeff Kahlig, Business Manager Mr. Steve Laferrara, General Manager
Auto Dealers - New Cars Auto Dealers - Used Cars
Products & Services
Bluebonnet Chrysler Dodge sells the following brand(s): CHRYSLER, DODGE, RAM
Method(s) of PaymentCASH, CHECK, VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER
Alternate Business NamesBluebonnet Chrysler Dodge, LLC
Industry TipsBBB tips for buying a new or used car Navigating auto sales
547 S Seguin Ave
New Braunfels, TX 78130 (830) 606-3463 (888) 850-2186 Directions
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Additional Phone Numbers
- (888) 850-2186(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Different individuals in financing have failed at all attempts to send us proper paper work for our 2015 Dodge Ram. We purchased the truck to work and haul merchandise with. My employer has been waiting for 2 weeks for the paper work. The truck is sitting in my yard and not making money. I have a payment due at the end of December 2014 and I have not made a penny due to this problem. My wife has been told by Blue Bonnett , At this point there is nothing they can due for the ******* , thinking she was someone within the office. 12/04/2014 an overnight label for Same day air was printed and made. According to UPS. the package "the legal paperwork" was still with the creator of the label. I was sent a picture of the label with tracking by a man , last name ****. Today we drove to pick up package in Ocean Springs ,MS. the package was not sent overnight. It is still in New Braunfels ,TX. We are losing money every day this truck sits , not to mention they will not extend the first payment all due to Bluebonnet Dodge uge mistake.
Desired Settlement: ******* Proper paperwork that has been requested, sent now! Our Payment to be extended the 2 weeks the truck has sat here.
We explained to the customer that it is the policy of the dealership to not send titling and registration paperwork to their DMV office until the vehicle has been pad for in full. When the customer asked us to fax a copy of the paperwork to their DMV office, we did so, with a fax confirmation to prove that we sent it. When that was not received, we got an email address and scanned and emailed the documents to their contact person. We then found out that the documents we sent were not enough for them to start the registration process, we explained that we would not mail out the paperwork until the deal was funded. We were waiting for funding to go through, and as soon as it did, we gathered all the documents and placed them in an overnight envelope, via UPS, on December 4, 2014. We paid for overnight service, and the package was picked up that evening for delivery. At that point, we could only rely on UPS to deliver the package as requested, but for unknown and unforeseen reasons, the package was delayed in San Antonio, and was not sent out for delivery until Monday, December 8, 2014. We feel that as a dealership, we have not handled this issue improperly, nor did we do anything to further delay the process of registering this truck. We apologize for the delay from UPS, but again, we sent it the day we said we would, but UPS did not process it until Friday evening.
Better Business Bureau:
From: ***** *****
I did. Just awful how the company lied to me about who sent and when. The paper work was very late causing delays in my employment. My employer needed this much earlier than we got it. We were told it was on its way, when we in fact found out it was sitting in Texas at the dealership. UPS explained the label for the packege had been made , but not taken to a UPS facility. Yes , I received it, just cost me money a trips I had to turn down because of this.Thank You so much for your inquiry.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a **** ********* *********** in 2007. The Vehicle currently has 74K miles and is out of warranty. The back glass window has fallen out and I have been told the repair will run $2800 dollars because it cannot be glued back in, and a new top (even though my top is in perfect shape) with glued in window must be purchased. I have also been told this is a problem common to this vehicle. It appears the **** ********* was already showing signs of this problem when I purchased my vehicle, and I should have been made aware that this is an issue. The Chrysler representative at ************** told me that since no official recall has been made on this problem, that they do not have any responsibility in this issue, and will not provide any assistance on the repair. The dealer has told me this is an issue out of their purview of responsibility to resolve. A check on line indicates this is a problem experienced by ********* owners across the country and others are having the same problem. It appears that in some cases Chrysler provided assistance for repair, but refuses to in my case. I was unsure as to whether to address this issue as a Dealer problem or Chrysler problem.
Desired Settlement: I need my vehicle repaired and the company except some (or all) financial responsibility to assist me.
We are truly sorry for the response you received from Chrysler but with no recall issued from the manufacturer, and being that the vehicle is seven years old and out of factory warranty, it is out of our scope of repair. If you can get the manufacturer to assist you in the repair we will be glad to facilitate the repair, but we do not feel we are financially obligated to this situation.
Read Complaint Details
Complaint: They have a 2014 Dodge Ram 3500 posted for $1,195 went to the dealer and was told they would honor the price I printed out. When I showed them the price they refused to honor it. They said they manage the site and the problem/accident was already fixed, but when I got home and checked the site it was still posted for the same price that I printed out 5hours pryer.
Desired Settlement: I would like them to honor their price and not post something unless they'll stand behind the price.
In today’s market auto dealers rely heavily on internet advertising through multiple website providers. Unfortunately, we are at the mercy of our computer systems working properly together in order for everything to go smoothly. In this situation, the feed between our system and our website providers did not work properly, resulting in only the destination fee being shown instead of the MSRP. We are sorry for any inconvenience this may have caused and we are constantly working to improve our processes.
Read Complaint Details
Complaint: My $50,000 new vehicle is under a ***** ordered safety recall for faulty airbags. I have made repeated attempts to have the vehicle repaired even going to the extent of just leaving it there one day due to the safety nature of this issue. The local dealership refuses to repair the car in a timely manner. They have used every excuse from the need to diagnosis the recall to they had an extremely busy day with some technicians being out for training. I have contacted Dodge Customer Relations only to be referred back to the dealership. The part only requires an hour to replace so I want an appointment to bring the vehicle in a get it back within a reasonable time frame say two hours. If not then they need to provide another vehicle either temporarily or replace the one they are unable to fix per the *****. This is a major safety issue with this car and it is unsafe to drive therefore it needs to be fix now not when they can get around to it.
Desired Settlement: Repair or replace
Please provide the VIN of the vehicle
•Please provide the name and contact information of the dealership you refer to in your complaint
Case #: ******** **** at the Customer Assistance Center
Serice Manager at Bluebonnet Chrysler Dodge *** ***** ****** ****** *** ********** ** *****
Spoke with ******* ****** on Tue 5/21/2013 to set up appointment for *** Safety recall . I explained that we will need to inspect the seat wiring harness.
|2/14/2013||Problems with Product/Service | Complaint Details Unavailable|