BBB Accredited Business since
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NEW AND USED CAR SALES, SERVICE AND PARTS
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A BBB Accredited Business since
BBB has determined that Bluebonnet Chrysler Dodge meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bluebonnet Chrysler Dodge include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Clarence J. Kahlig II, President Jeff Kahlig, Business Manager Mr. Steve Laferrara, General Manager
Auto Dealers - New Cars Auto Dealers - Used Cars
Products & Services
Bluebonnet Chrysler Dodge sells the following brand(s): CHRYSLER, DODGE, RAM
Method(s) of PaymentCASH, CHECK, VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER
Alternate Business NamesBluebonnet Chrysler Dodge, LLC
Industry TipsBBB tips for buying a new or used car Navigating auto sales
547 S Seguin Ave
New Braunfels, TX 78130 (830) 606-3463 (888) 850-2186 Directions
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Additional Phone Numbers
- (888) 850-2186(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: My $50,000 new vehicle is under a ***** ordered safety recall for faulty airbags. I have made repeated attempts to have the vehicle repaired even going to the extent of just leaving it there one day due to the safety nature of this issue. The local dealership refuses to repair the car in a timely manner. They have used every excuse from the need to diagnosis the recall to they had an extremely busy day with some technicians being out for training. I have contacted Dodge Customer Relations only to be referred back to the dealership. The part only requires an hour to replace so I want an appointment to bring the vehicle in a get it back within a reasonable time frame say two hours. If not then they need to provide another vehicle either temporarily or replace the one they are unable to fix per the *****. This is a major safety issue with this car and it is unsafe to drive therefore it needs to be fix now not when they can get around to it.
Desired Settlement: Repair or replace
Please provide the VIN of the vehicle
•Please provide the name and contact information of the dealership you refer to in your complaint
Case #: ******** **** at the Customer Assistance Center
Serice Manager at Bluebonnet Chrysler Dodge *** ***** ****** ****** *** ********** ** *****
Spoke with ******* ****** on Tue 5/21/2013 to set up appointment for *** Safety recall . I explained that we will need to inspect the seat wiring harness.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|2/14/2013||Problems with Product/Service | Complaint Details Unavailable|