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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Austin Infiniti meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Type of Entity
Business ManagementMr. Bryan Hardeman, President Mr. Brent Baker, General Manager Mr. Allen Clauss, General Manager
Auto Dealers - New Cars Auto Dealers - Used Cars
Alternate Business NamesAustin Infiniti Inc
Industry TipsBuying a New Car Buying A Used Car Navigating auto sales
8140 Burnet Rd
Austin, TX 78757 (512) 323-2837 (512) 454-9489 Directions
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Additional Phone Numbers
- (512) 323-2837(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: To whom it may concern, On February 7, 2015, a Saturday, I drove to ******* ** from ******** ** (approximately 90 miles away) to purchase a 2013 Mercedes Benz ML 350, an SUV. Because we conducted most of the negotiations over the phone, when I arrived at the dealership, I did a quick walk around, signed financing paperwork, and was on my way back to Helotes. As I left the dealership (which had already closed at 6pm), I checked some electronic gauges and noticed that the right rear tire needed about 6 lbs. of air. Since I was going to drive for over an hour, I immediately found a gas station in ****** and filled the tire to the required tire pressure (44 lbs. psi). On Feb. 10th - three days after the purchase - I took the ML 350 to Discount Tire, because the right rear tire needed air again. Once there, the tire guys told me that there was a screw in the tire, in a spot where it could not be repaired - practically on the sidewall. The right front tire was a Hankook, while the other three were Continental tires (including the right rear, which had a screw in it.) The tire guys recommended that I put two good Continentals on the front (which were already on my SUV - on the left side), and purchase two new tires for the back - so that tire wear could be even and uniform and so the vehicle could perform as best as possible, under these conditions. They did not have Continental Tires available (they would have to be ordered), so I decided to go with 2 Yokohama's for the rear, which the tire guys indicated would be a good fit for my vehicle, under these circumstances. Over the next few days, I called ****** Infiniti, I spoke to a Sales Manager, who indicated that the Used Sales Manager had agreed to refund me 50% of one tire. Apparently, the Used Car Manager said that since they had not been able to inspect the tire, they could only do 50%. I disagree with this statement, because ****** Infiniti had the SUV for a few months, prior to selling it to me. The electronic gauges within the vehicle would have alerted any layperson that the tire needed air, and a comprehensive inspection would alerted the dealership to the screw in the right rear tire. Even after submitting my argument in email format, the dealership only refunded me: $131.98, when I actually ended up spending $539.09 on February 10th. This is not the type of service that anyone expects from ANY delaership, let alone a seller of "luxury" autos.
Desired Settlement: I would like for the dealership to pay for all of my expenses, as I would not have to spend ANY money, if they would have checked the tires while the vehicle was in their possession. Now, I am out $400.00+, once you take into consideration the refund that they have already sent me. I am requesting a reimbursement of $407.11, which is the difference of what I spent minus what they have paid me. Also, I would like their Executive and Operational Leadership to know about this experience, so hopefully someone else in the future does not have to be out of pocket, as I am currently. Lastly, they should check their used autos' tires, especially when the electronic gauges are so user friendly, that this occurrence should have never happened in the first place. (I have the email to Sean and supporting information for the tire purchase at Discount Tire, if this is needed.) I never spoke to the Used Manager, but communicated with Auto Sales Manager Sean Bowles, who was the go between when I communicated with the dealership. Email: ****************************** or at the dealership Phone #.
To Whom it May Concern,