BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Allen Samuels Chrysler Dodge Jeep Ram of Aransas Pass meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Allen Samuels Chrysler Dodge Jeep Ram of Aransas Pass include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Type of Entity
Business ManagementMr. Bill Denton, GM Mr. Jeff Wooley, President
Related BusinessesAllen Samuels Chevrolet Allen Samuels Auto Group Allen Samuels Austin Dodge, Inc. Allen Samuels Dodge Chrysler Jeep
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Dealers - Online
Alternate Business NamesAllen Samuels Auto Group Allen Samuels CDJR of Aransas Pass, Inc.
Industry TipsBBB tips for buying a new or used car Navigating auto sales
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BBB Complaint Process
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Allen Samuels Chrysler Dodge Jeep Ram of Aransas Pass Texas will not stand behind their repair work. The air conditioning system on my vehicle was repaired and replaced 4,000 miles ago and no longer operates properly. The dealership has offered to redo the repair at half the hourly rate of $120 per hour charging me 7 to 8 hours at $60 per hour. I spent $1498 to have the original repair done. I do not believe this is fair at all.
Desired Settlement: I would like for the dealership to fix the problem properly at no charge. The original repair work was not done properly.
May 22, 2014
May 23, 2014
Complaint # ********
Dear Mr. ******,
Thank you for your response. Please let me give you more details regarding this matter. First I am sure that you are aware of the heater/blender door defect present in thousands of Dodge Ram Trucks. This defect was first repaired on my truck November 1, 1997 at 13,664 miles by Lithia Dodge of Corpus Christi under warranty. The repair lasted until I brought my truck to your service department 2/28/2013 with 119,905 miles on the odometer. The repair made at your shop lasted until April of 2014 with less than 4,000 additional miles driven since your replacement of the housing and heater/blender door. The mechanic that did the work is no longer employed by Allen Samuels nor is the Service Manager. I have been shuffled around since May 6, 2014 when I drove from Humble, Texas to your place of business with no cold air coming out of the air conditioning unit.
I am currently residing in an RV park in Humble, Texas while my new home is being built here. The drive back to Aransas pass is too costly, time consuming and hot for me at age 67. In the spirit of fair play, kindness and sympathy, is it possible for you to make arrangements for me to take my vehicle to your Houston location, if not I have found a Triple AAA rated shop here that warrants their work for 2 years and 24,000 miles and is familiar with the defect present on these vehicles.
May 27, 2014
Better Business Bureau
Re: Complaint #********, Mr. *** ******
Please allow this letter to serve as our second official response to BBB complaint number ********, filed by Mr. *** ******. This original complaint was filed on May 22, 2014. Our initial response is same date. Second complaint received on May 27, 2014. Our response is same day.
Mr. ******’s response does not state any reasons as to why he is not satisfied with our initial response. It only states that he is not satisfied. Based on our initial response, we are not certain what else we need to do at this point. We have offered to inspect our work and try to resolve Mr. ******’s concerns. As previously stated, we are unable to proceed with any type of assistance or resolution without inspecting Mr. ******’s vehicle. Mr. ****** has asked us to fix something for free, but we have not been provided the opportunity to verify any type of failure because we have not seen the vehicle.
Should Mr. ****** wish to move forward, we can inspect his concerns at his convenience by making a drop off reservation on a day of his choosing. However, should Mr. ****** refuse to let us inspect our work, we cannot attempt to resolve his concerns. If refusal is chosen, then we respectfully request this complaint be immediately removed from our previously clean Better Business Bureau record. Without the opportunity to inspect our work we believe this complaint has no merit and should be stricken from our Better Business Bureau history. We cannot help without looking at the vehicle.
Mr. ****** is welcome to bring his vehicle in to our facility at his convenience.
President & General Manager
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.