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A BBB Accredited Business since
BBB has determined that Allen Samuels Chrysler Dodge Jeep Ram of Aransas Pass meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Allen Samuels Chrysler Dodge Jeep Ram of Aransas Pass include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Type of Entity
Business ManagementMr. Bill Denton, GM Mr. Jeff Wooley, President
Related BusinessesAllen Samuels Chevrolet Allen Samuels Auto Group Allen Samuels Austin Dodge, Inc. Allen Samuels Dodge Chrysler Jeep
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Dealers - Online
Alternate Business NamesAllen Samuels Auto Group Allen Samuels CDJR of Aransas Pass, Inc.
Industry TipsBBB tips for buying a new or used car Navigating auto sales
877 Highway 35 Byp
Aransas Pass, TX 78336 Directions
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|4/21/2015||Guarantee/Warranty Issues | Complaint Details Unavailable|
Read Complaint Details
Complaint: I went to Allen Samuels in Aransas Pass to purchase a pickup truck. I talked to the salesman and decided to purchase a 2006 Ram Quad cab. My wife and I were in the dealership for over 3 hours and I had asked that they run no more than 3 credit applications (they ran at least 6) because I did not want my credit score to be effected. After three hours of waiting I told them I had to take my wife home(she is diabetic and needed to take care of herself). I returned shortly and they told me that they had what I asked for (which was a 4 year loan at around $240 per month payment. When I went in to sign the paperwork they told me it was $280 per month for 5 years. They were only giving me $1500 for my trade when they had told me $2500. I went out while they straitened that out and came back in and it now $259 per month for 5 years. I asked them about the $1000 customer assistance that I qualified for and it took another 15 min to get that straitened out. They finally got it down to $240.50 per month for 5 years and I was dog tired so I signed. I was told I would get 16 free oil changes and a drive train warranty, but I was not asked if I wanted to purchase it and had no idea that it was going to cost anything. They said I would get the info and card in the mail in a couple of weeks. I finally signed just so I could get out of there. A couple of days latter I noticed that they charged me $2065 for a Mopar Vehicle protection plan and I was not happy but wanted to see what was involved before I confronted them. I received the info in the mail and was not happy with the plan. The info said I had 60 days to cancel without any penalty so I took it to the dealer and cancelled right away. When the refund showed up on my loan balance I was only refunded $1610 so I called Mopar Service center to find out why and they told me that the oil change part of the contract could not be cancelled. I was not asked if I wanted to purchase this agreement and if asked I would have said "heck no". I drive an average of 3000 to 4000 miles per year which averages $115 per oil change. I do not want it and I do not think I should have to pay this. I also think that Allen ?Samuels should be upfront with their customers as far as at least asking them if they would like to purchase this agreement.
Desired Settlement: I want my $455 refunded to me asap. I would also like Allen Samuels to stop the practice of adding things to a customer contract without at least discussing it with them.
July 10, 2014
**** ******** **** * ********** **
Please allow this to serve as my response to the comments and offer made by Allen Samuels.
Allen Samuel’s answer concerning the $1000.00 direct mail letter was:
“This additional $1,000.00 was not related to factory incentives or other
My answer The first thing I did when I arrived at the dealership was to give them the direct mail letter. I could understand if they said it was misplaced or the salesman forgot to give it to the office, but to say it was my negligence is offensive to me.
Allen Samuel’s Answer to the warranty purchase was that since the vehicle was being sold “AS IS” they offered me the Vehicle Protection Plan.
My response Neither my wife nor I was told that it was an “AS IS” deal – and I was never offered or asked if I wanted to purchase any kind of protection or oil change program. The cost of both plans came to an additional $2065 which added a full year of payments. The first time I heard anything about the protection plan was in the office when I was brought in to sign the paperwork. That was over 5 hours from the time we had started this purchase process. But there was no conversation concerning the cost or even if I wanted it, just that my vehicle drive train would be covered, and did not mention how long it would be covered for. He said I would get the info in the mail. He also mentioned that there was “No Deductible” and when the info came in the mail it said that there was a $200 deductible.
Allen Samuel’s said “,When
My Response The salesman had mentioned that I was going to get 16 free oils changes. He did not associate any cost or period of time involved in the deal. I was not offered the program and assumed it was part of the special considerations that were going on that weekend as part of their promotional deal. Had I known that I was paying for it and what the cost was I would have said “no thank you”.
Allen Samuel’s said: “Everything was properly disclosed and provided to Mr. ***** throughout the process. Mr. ***** has the documents in his possession that provide evidence to that fact. We do not understand how Mr. ***** is not aware of what he
My Response: Nothing was provided to me during the process. I did not even get a chance to negotiate the price, they just wrote it up. I did like the vehicle but they were charging me full Black Book Price for a vehicle that had as many flaws as my trade-in but would not give me full Black Book price for it. The first time I heard anything about the protection plan was in the office when I was brought in to sign the paperwork. That was over 5 hours from the time we had arrived at the dealership. My wife was now at home trying to get her sugar under control and I was very worried about leaving her by herself. I was handed the paperwork to sign and I signed it because I thought they were being trustworthy and I needed to get home ASAP to check on my wife. It was already after closing time at the dealership. Also the evidence that, as you put it, “is in my hand” was put there after 5 hours and I was a under duress by then. I had commented several times that I wanted to come back on Monday to finalize the deal but was persuaded each time by the staff to hang on for a few more minutes which ended up being hours.
Allen Samuels said: “We pride ourselves
My response: My complaint has nothing to do with their accolades.
I will tell you however, that I am a retired Corporate Sales professional with a degree in Marketing and Management. My whole professional career was spent in the transportation industry of which most of it pertained to leasing and maintaining commercial motor vehicles. I am not a country bumpkin and I take offense at your attempt to make it sound like I was the one who is wronging you. By your claiming that the whole process and details were laid out for me prior to the agreement, you attempt to make it seem like it was my fault when it was not.
I would like my $455 refunded to me. I would prefer to get my oil changes elsewhere.
August 15, 2014
I have not seen the refund yet.
As previously stated, Mr. ***** was refunded $455.00 on check #*****, which was sent to his *********, ***** address. Mr. ***** should receive that check some time between September 8, 2014 and September 11, 2014, depending on USPS mail delivery. Additionally, Mr. ******* oil change plan was NOT cancelled as previously mentioned in prior correspondance. He can use it until it expires.
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: Allen Samuels Chrysler Dodge Jeep Ram of Aransas Pass Texas will not stand behind their repair work. The air conditioning system on my vehicle was repaired and replaced 4,000 miles ago and no longer operates properly. The dealership has offered to redo the repair at half the hourly rate of $120 per hour charging me 7 to 8 hours at $60 per hour. I spent $1498 to have the original repair done. I do not believe this is fair at all.
Desired Settlement: I would like for the dealership to fix the problem properly at no charge. The original repair work was not done properly.
May 22, 2014
May 23, 2014
Complaint # ********
Dear Mr. ******,
Thank you for your response. Please let me give you more details regarding this matter. First I am sure that you are aware of the heater/blender door defect present in thousands of Dodge Ram Trucks. This defect was first repaired on my truck November 1, 1997 at 13,664 miles by Lithia Dodge of Corpus Christi under warranty. The repair lasted until I brought my truck to your service department 2/28/2013 with 119,905 miles on the odometer. The repair made at your shop lasted until April of 2014 with less than 4,000 additional miles driven since your replacement of the housing and heater/blender door. The mechanic that did the work is no longer employed by Allen Samuels nor is the Service Manager. I have been shuffled around since May 6, 2014 when I drove from Humble, Texas to your place of business with no cold air coming out of the air conditioning unit.
I am currently residing in an RV park in Humble, Texas while my new home is being built here. The drive back to Aransas pass is too costly, time consuming and hot for me at age 67. In the spirit of fair play, kindness and sympathy, is it possible for you to make arrangements for me to take my vehicle to your Houston location, if not I have found a Triple AAA rated shop here that warrants their work for 2 years and 24,000 miles and is familiar with the defect present on these vehicles.
May 27, 2014
Better Business Bureau
Re: Complaint #********, Mr. *** ******
Please allow this letter to serve as our second official response to BBB complaint number ********, filed by Mr. *** ******. This original complaint was filed on May 22, 2014. Our initial response is same date. Second complaint received on May 27, 2014. Our response is same day.
Mr. ******’s response does not state any reasons as to why he is not satisfied with our initial response. It only states that he is not satisfied. Based on our initial response, we are not certain what else we need to do at this point. We have offered to inspect our work and try to resolve Mr. ******’s concerns. As previously stated, we are unable to proceed with any type of assistance or resolution without inspecting Mr. ******’s vehicle. Mr. ****** has asked us to fix something for free, but we have not been provided the opportunity to verify any type of failure because we have not seen the vehicle.
Should Mr. ****** wish to move forward, we can inspect his concerns at his convenience by making a drop off reservation on a day of his choosing. However, should Mr. ****** refuse to let us inspect our work, we cannot attempt to resolve his concerns. If refusal is chosen, then we respectfully request this complaint be immediately removed from our previously clean Better Business Bureau record. Without the opportunity to inspect our work we believe this complaint has no merit and should be stricken from our Better Business Bureau history. We cannot help without looking at the vehicle.
Mr. ****** is welcome to bring his vehicle in to our facility at his convenience.
President & General Manager
Better Business Bureau: