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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that VLZ Collision meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for VLZ Collision include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Type of Entity
Business ManagementMr. Vincent M. Veliz, Director
Auto Body Repair & Painting Auto Paintless Dent Repair Auto Customizing Auto Repair & Service Auto Repair - Maintenance Auto Repair - Windshield, Glass Shops Auto Wrecking Auto Dealers - Buying Co-Op Auto Parts & Supplies - New
Alternate Business NamesElite Car Sales VLZ Inc
Industry TipsCar Repair Tips Navigating auto sales
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
108 Salem Rd
Victoria, TX 77904 (361) 576-6430 (361) 580-4547 Directions
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Additional Phone Numbers
- (361) 580-4547(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: see Attached document
Desired Settlement: see Attached document
BBB Corporate Office
Austin, TX 78752 Tuesday, May 13, 2014
My name is ******* ***** and I am writing this letter in response to the complaint that was submitted on 4/29/2014. !MI ********.
The customer had repairs done at my shop on 12/20/2013 to his Ford Five Hundred. (Please see attached Invoice) The customer came by the shop at the end of March and stated to me and 2 other employees that he had taken his car to get the oil changed at an oil change facility and that somebody had hit his vehicle in the same spot we had previously repaired and painted on 12/20/2013 while it was there getting the oil changed. He wanted me to give him an estimate as to how much it would cost to have the damages that occurred to his vehicle while at the oil change facility which happened to be in the same area that we had previously repaired and painted so that he could take the estimate to that oil change facility and get reimbursed for the damages. After inspecting the damage done at the oil change facility, I made an estimate out for him with a quote $250.00 for the repairs. The customer came back on 4/7/2014 and told me and another employee that the oil change facility would not reimburse him for the damages. He wanted me to honor the "lifetime warranty" on the repairs needed on his Ford Five Hundred. I informed him at that time that because he had damages occur to the same area we previously repaired and painted after 12/20/2013, the lifetime warranty no longer applied. Ialso told him we would be happy to repair and repaint his vehicle at our cost of $250.00. Unfortunately, the customer left angry because we could not fix his vehicle for free.
Customer Reviews Summary