If yes, click here to login.
BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that AMM Collision Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for AMM Collision Center include:
- 4 complaint(s) filed against business
Factors that raised the rating for AMM Collision Center include:
- Length of time business has been operating
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Scott Craig Kam Barnes Mr. John Caldwell Ms. Anita Lafferty, Marketing
Auto Body Repair & Painting Auto Paintless Dent Repair
Industry TipsCar Repair Tips
10505 Burnet Rd
Austin, TX 78758 (512) 719-5115 Directions
11740 Manchaca Rd
Austin, TX 78748 (512) 292-1060 Directions
2014 West Ave
San Antonio, TX 78201 Directions
21681 IH 35
Kyle, TX 78640 (512) 262-1013 Directions
3990 E Hwy 290
Dripping Springs, TX 78620 (512) 894-3888 Directions
810 Main St
Schertz, TX 78154 (210) 566-0214 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (512) 262-1013(Phone)
- (512) 894-3888(Phone)
- (512) 719-5115(Phone)
- (210) 566-0214(Phone)
- (512) 719-5440 (Fax)
- (512) 894-3889 (Fax)
- (512) 292-1059 (Fax)
- (512) 566-1690 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: My car has been at the repair shop since 6/14/16. Authorizations for repair was issued by insurance company on 6/24/16. As of 7/13/16 repair not completed. No reasonable timeframe established just being told they're busy.
Desired Settlement: Car returned, copay waived.
Business Response: Completed repairs July 15. Customer is happy with vehicle
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: My body work looks terrible. The paint is dimply, the interior of my car is covered in bondo - gray power, everywhere. The electronics on the inside of the car have a rough film on them. The driver side of the car, opposite of the accident, has overspray all over the driver door. The once black running boards are now permanently gray. Now, I noticed my emblem says TAXES edition instead of TEXAS edition. The wheel well has missing fasteners. My front license plate was covered in bondo and it won't come clean now. I want the work done right AND the mess they made cleaned up. I am afraid to return to the same repair shop because they've done things that have devalued my vehicle - such as bad paint, rattling, bondo powder all over the interior, missing fender fasteners.
Desired Settlement: I would like my vehicle repaired at a different AMM location in hopes of better quality staff and workmanship. I would like all of the items listed above cleaned/fixed properly. I would like my lifetime warranty to remain intact with the new location.
We will be happy to correct any issues at any location AMM location the customer would prefer.
I will get 2 estimates for repairs from 2 other body shops and figure out what to do next. I spoke with the manager at the Schertz shop and got the same line of excuses which I got while my car was in their shop for 5 weeks, being covered in overspray, excess bondo material and the list goes on... He denied any wrong doing when someone put emblems on my car to spell TAXES instead of TEXAS. He called my observations "ridiculous" that someone from his shop would do this... so it happened, in his shop. The techs had no business on that location of my car as the repairs were on the back quarter panel. Because of this conversation, I no longer feel comfortable returning to the same shop who mistreated my case in the first place and performed incompetent work a second time. To me, the "lifetime warranty" is pointless because who trusts them a second time?
Read Complaint Details
Complaint: I paid this company $1000 deductable before all the work was done. They did a horrible job vacuuming my car and said they would send out a detailer, no problem. Detailer came to my house and didn't do a much better job and left. When AMM was obviously not going to be getting in the glass for my car (very few people still have glass out from the hail storm yet AMM cannot find glass anywhere in the country), I told them to just refund what money they haven't given service for. One of the charges was $165 for the detailer who came out AFTER I had paid the $1000. They had added that inflated price after they got mad I told them to give my money back and I would be having the work done at a company that isn't inept(most detailers are about $120 to do much much more than just vacuum-ive checked recently)...........AMM is imcompetant and apparently steals people's money.
Desired Settlement: i want my $165
The customer was only charged for services that were completed on her car, including the front windshield, new wiper arms, and a detailing service that she requested to come out to her house on a weekend. The subcontracted detailers vacuumed out any broken glass, steam cleaned the interior, deodorized it, and ozoned it to protect against mold or mildew that could result from the hail melting in her car. The customer was refunded the money for the back glass that was unavailable. The back glass that was needed to complete the repair is on national back order, there is no OEM or aftermarket available. Again, the customer was only charged for services and repairs that were done to her car.
Problems with Product/Service
Read Complaint Details
Complaint: I left my car to fix. My car was fixed very good. But the interior was really messed up in the process and the SRS light on my dashboard is on all the time. The SRS light is from the restraining system, that might be messed up after installing the door, where that system is connected. It maybe as easy as cleare it with an OBD or maybe a major problem. The leather seat on my back is all full and stained with grease. From seat also is dirty but not as much. The upper part of the door they replace (ceiling) the cloth has been teared apart. A loose broken piece of a part has been left in the seat, (reads abs) not sure what is this. Loose screws has been left inside of the cup holder jamming the system. Can't close it now. After several emails with my adjuster form progressive they fixed all but the HEADLINER. They wan tme to pay 425$ to fix it. This is wathe they email me back: "We also finished with the warranty repairs including the SRS light which we reset, cleaned the rear seat, and fixed the cup holder. As far as your headliner (ceiling) we can't repair this for you. We had a gentleman come out and take a look at it and the entire ceiling headliner is actually coming apart due to age. If you look on the other side of the vehicle, it is coming off as well as in the rear. We can't just put an adhesive on it either because it would weight the headliner down and cause it to sag even more. The gentleman that came to look at it that specializes in these things says that its being caused by the foam underneath deteriorating. What would have to happen is that you would have to replace the entire headliner which if you want to get it done, would cost $425.00” I have all the pictures and the email exchange.
Desired Settlement: i want the he interior of my car to be in the same conditions as when i left it. No more, nor less. Same. Fair.
Business Response: We have fixed every issue that was related to the accident, including cleaning the interior. We have also addressed several issues that were not related to the accident or repair including the SRS light, the damaged cup holder, the hood shocks, the windshield wipers, and the bulb on the dash light. The damage to the headliner was pre-existing, but as a customer service Progressive has agreed to pay $100 toward the cost of replacing the headliner. We will agree to also pay $100 toward the replacement as a customer service, if the customer agrees to this settlement.
Better Business Bureau: