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Slab Customs

Phone: (512) 803-2200 -----, Cedar Park, TX 78613

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Slab Customs include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Slab Customs
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 10, 2013 Business started: 08/04/2006 in TX Business started locally: 08/04/2006
Type of Entity

Sole Proprietorship

Business Management
Mr. Thomas Kemper, Owner
Contact Information
Principal: Mr. Thomas Kemper, Owner
Business Category

Auto Accessories Auto Service - Specialty Parts Auto Parts & Supplies - Custom Wheels/Rims Auto Radios & Stereos - Sales & Repair Auto Customizing

Alternate Business Names
S.L.A.B. Customs

Additional Locations



    Cedar Park, TX 78613


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Complaint Detail(s)

5/24/2013 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: I purchase something online form the company by credit card and I never recived any product. I called the company and they told me that they're not giving me anything. I have emails form them saying that i did pay for the product that I never recived. Then the guy used profanity and hung up the phone.

Desired Settlement: eight hundred and seventy nine dollars an ninety eight cent.

Consumer Response:

Business Response:

Our company was very appalled by the
letter we received from the ******' egarding one of our customers.

Everything that the customer stated was completely false.       

First of all this order was placed last
year, August 4th 2012. This gentleman, ******* ******** ******
ordered a Pop Trunk Sign from our website. He did in fact receive his si In
August of 2012. The customer contacted us on February 22th 2013 stating his
sign was cracke d and he wanted a new sign. We discussed the reason his sign
cracked is because of the incorrect w4 it was installed inside his trunk.

After further discussion the customer
decided that he wanted to send 4e sign back to us to show where It was cracked
and for us to make a new sign with the same design. He lies the problem. The
customer , wanted a discount on a new sign and I did not agree with this. So
after mail and phone calls back and forth  the  customer
wanted us to send his sign back. We do not have a problem sending his sign back
but he will need to pay for
shipping. Once we receive a money order (only) the amount of $15, we will
gladly return the sign exactly the way we received the product.

If in fact this customer ordered product
from us online and he never rec ived the item he would have filed a dispute
with his Credit Card Company. He did not do this because he knows that not only
did he receive the sign, he also had no complaints until 6 months later. And the
complains was not fault of my company.


Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.


******* *****