BBB Business Review

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Consumer Complaints

This business is not BBB accredited.

The Artistry Company

(210) 370-9538

Customer Complaints Summary

8 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 8

Additional Complaint Information

Based on BBB files, The Artistry Company has a pattern of disputes alleging completion-of-training issues. Complainants allege they purchased cosmetic educational training classes and did not receive all classes paid for. In some cases, complainants allege other students were teaching classes instead of the instructor. Complainants further allege that multiple course classes were canceled and required hours, which were paid for, were not received. Complainants generally seek a full or partial refund.

Business responses to disputes generally state students receive all course work and classes and therefore a refund is not available. For more details regarding disputes received by BBB, please visit the complaints tab of this BBB Business Review.

Complaint Breakdown by Resolution

Complaint Resolution Log (8)

View Complaints Summary by Resolution Pie Chart on The Artistry Company

Industry Comparison | Chart

Artist - Makeup , Modeling & Acting - Training , Motion Picture Special Effects , Skin Care , Theatrical Make-Up , Training Programs , Cosmetic Sales


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.