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A & S Appliances # 2

Additional Locations

Phone: (210) 731-8404 View Additional Phone Numbers 3407 Blanco Rd, San Antonio, TX 78212

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BBB Accreditation

On this business’s accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that: 1E. In its relationship with BBB:

  • meet all applicable standards within this Code of Business Practices
  • cooperate with BBB's activities and efforts to promote voluntary self-regulation within the business' industry
  • honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
  • complete the required application and pay all monetary obligations to BBB in a timely manner
6A. Promptly respond to all complaints forwarded by BBB by:
  1. Resolving the complaint directly with the complainant and notifying BBB, or
  2. Providing BBB with a response that BBB determines:
    • is professional,
    • addresses all of the issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.
6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for A & S Appliances # 2 include:

  • Failure to respond to 2 complaints filed against business
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 0
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A & S Appliances # 2
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 1997 Business started: 01/01/1993 Business started locally: 01/01/1993
Type of Entity

Sole Proprietorship

Business Management
Ms. Julie Zamora, Owner
Contact Information
Principal: Ms. Julie Zamora, Owner
Business Category

Appliances - Major - Service & Repair Appliances - Installation Appliances - Small - Service & Repair Appliances - Small - Wholesale & Manufacturers

Alternate Business Names
A & S Appliances
Industry Tips
Appliance repair tips

Additional Locations


    2001 Bandera Rd

    San Antonio, TX 78228 (210) 431-7724


    3407 Blanco Rd

    San Antonio, TX 78212 (210) 875-2436


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Additional Phone Numbers

  • (210) 875-2436(Phone)
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Complaint Detail(s)

12/23/2013 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: My wife and I had purchased a washer and dryer on 11/9/13. Upon delivery, it was found that the washer and dryer did not fit. Thus, the manager of the store was contacted whom stated that if we paid for return delivery of the washer and dryer we would be able chose an other washer/dryer or take delivery of the previously delivered washer/dryer. However during the subsequent week, multiple calls were failed to be returned. On 11/16/13, my wife talked on the phone with an employee, stating that we would take and pay for repeat delivery of the same washer/dryer. We were told that delivery would be between 16:00 and 18:00. At approximately 18:15, my wife and called the store which stated that they were late with deliveries and the items would be delivered. The items were not delivered.

Desired Settlement: Deliver the paid for items or provide a full refund.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

3/20/2013 Guarantee/Warranty Issues | Complaint Details Unavailable
3/13/2013 Guarantee/Warranty Issues | Complaint Details Unavailable
9/30/2011 Advertising/Sales Issues