This Business is not BBB accredited
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On this business’s accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that: 1E. In its relationship with BBB:
- meet all applicable standards within this Code of Business Practices
- cooperate with BBB's activities and efforts to promote voluntary self-regulation within the business' industry
- honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
- complete the required application and pay all monetary obligations to BBB in a timely manner
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for A & S Appliances # 2 include:
- Failure to respond to 2 complaints filed against business
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Julie Zamora, Owner
Appliances - Major - Service & Repair Appliances - Installation Appliances - Small - Service & Repair Appliances - Small - Wholesale & Manufacturers
Alternate Business NamesA & S Appliances
Industry TipsAppliance repair tips
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Additional Phone Numbers
- (210) 875-2436(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: My wife and I had purchased a washer and dryer on 11/9/13. Upon delivery, it was found that the washer and dryer did not fit. Thus, the manager of the store was contacted whom stated that if we paid for return delivery of the washer and dryer we would be able chose an other washer/dryer or take delivery of the previously delivered washer/dryer. However during the subsequent week, multiple calls were failed to be returned. On 11/16/13, my wife talked on the phone with an employee, stating that we would take and pay for repeat delivery of the same washer/dryer. We were told that delivery would be between 16:00 and 18:00. At approximately 18:15, my wife and called the store which stated that they were late with deliveries and the items would be delivered. The items were not delivered.
Desired Settlement: Deliver the paid for items or provide a full refund.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.
|3/20/2013||Guarantee/Warranty Issues | Complaint Details Unavailable|
|3/13/2013||Guarantee/Warranty Issues | Complaint Details Unavailable|