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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Camden Copper Ridge Apartments meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Camden Copper Ridge Apartments include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Camden Copper Ridge Apartments
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: April 01, 1994 Business started: 01/01/1986 Business started locally: 01/01/1986
Type of Entity

Corporation

Business Management
Kimberly Guerrero, Community Manager Ms. Sara Dudly Ms. Laura Rios, District Manager Ms. Kristy Stone, Community Manager
Contact Information
Customer Contact: Ms. Sara Dudly
Principal: Kimberly Guerrero, Community Manager
Related Businesses
Camden Breakers Apartments
Business Category

Apartments Property Management


Additional Locations

  • 6635 S. Staples - Office

    Corpus Christi, TX 78413

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BBB Complaint Process

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Additional Phone Numbers

  • (361) 992-1960(Phone)
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Complaint Detail(s)

12/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The water has been out in this apartment complex more than a dozen times, sometimes without any notice. Water pipes break. This is beyond their control. This apartment complex is quite old (built in 1988, if I remember correctly), yet my rent for a one-bedroom 643-sqaure foot apartment comes out to around $1000 each month (HIGH for Corpus Christi, Texas) with all the extra charges I did not ask for, yet the company requires them to be added to the bill. I don't mind paying top dollar for my living situation, but for $1000 the quality of service provided is not commensurate with the amount charged. The management is completely inept. They never answer the phones. They don't offer solutions when I present them with an issue (e.g., in this case, asking for updates on water outages). Before I complained, they rarely notified residents of planned or non-planned water outages. I complained to ****** *******, the recently promoted *******, and updates started coming. However, they did not continue coming, nor were they accurate. For example, for this water outage, we received an email at 2:22pm on Sunday saying that there was an emergency water shut off. The email included this statement: "We will keep you informed to let you know when the water will be turned back on to the community." The next email was sent at 4:57pm the same day: "Again we do apologize for the emergency water shut off and are very sorry for the inconvenience. We estimate the water to be on in approximately 2-3 hours as we have someone working on this situation. Thank you for your patience." That was the last email I have received from them. It is now more than 24 hours later (5:33pm on Monday), and the water is still out. We have not received any updates on the status of the water repair. I called the corporate 24-hour call center Sunday evening, and they informed me that workers would be out "very early" in the morning to conduct repairs. This was not the case. Workers did not show up until 10:00am Monday morning. I checked with the City of Corpus Christi, and they perform emergency service calls 24 hours a day. The last time there was a water outage, the management had a vendor by the name of "Service King" come out for repairs, and they do 24-hour repairs. The company the management went with this time drove up in a personal pick-up truck with no service markings. It was clear that this was not a 24-hour service company, and I don't know why the management didn't go with a 24-hour service to come on Sunday for repairs. It is now 5:43pm and the water has been turned back on. The only email I have received since 4:57pm Sunday has been received now, and all it says is that the repairs are complete. I am fine with water leaks and the ensuing repairs. What I am not fine with is the lack of initiative of the management to fix the problem (did not call a 24-hour company, did not contact a company that would come first thing in the morning, and did not contact the city for repairs), the lack of updates from the management (did not send status updates of repairs to community), and the misinformation that is distributed by corporate (the inaccurate statement that someone would be out to repair the leak "very early in the morning"). It seems like all the company cares about is papering over their faults and making top-dollar for a product that is way over-priced for the quality of the property and the management.

Desired Settlement: I would like to be charged the appropriate rent amount for the quality of apartment. My rent went up when I renewed my lease. It is now around $1000. This is not appropriate for Corpus Christi for this level of apartment complex. I would also like to be notified of any future water outages and updated on the progress of the repair. I also want the management to start taking proactive steps in helping to solve the residents' problems, as opposed to taking an "it's out of my hands" approach. For example, lower my rent to the appropriate amount, do not charge me for things I do not want to be charged for (Trash Valet, Camden TV, etc.), and take immediate steps to correct the issue if there is a future water leak.

Business Response: Hello,

The recent water shut offs have been isolated incidents, not directly related.  As always, we address any emergency immediately and work until it is resolved. Residents are notified either by direct email or on our MyCamden.com resident portal account should there be an emergency requiring the water to a building to be turned off temporarily.

The total monthly rent paid by resident includes cable and valet waste. These are amenities that are included on the lease, and are not separate charges that can be removed.  Residents are aware when signing a lease agreement that the cable and valet waste are included in the total monthly rent, in addition to any other rentable items they choose to lease.

We encourage our residents to contact us should they ever have any concerns, as we are committed to providing Living Excellence.

Best Regards,


***** ****** ********* *******, Camden Copper Ridge
**** ***** ******* ****** ****** ******** ** *****
T ###-###-#### | F ###-###-####
 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

I decided to accept the business' response because the issue has been resolved and there have been no further water shut off incidents. In the future, should there be another water shut off, I, along with all the other community members, expect an appropriate response this time, as opposed to the unacceptable response of the management during the last incident. The messages that *** ****** attached to her response email were not concerning the incident I was referring to. Her attached messages were about another water shut off incident that had happened previous to the incident that I cited. 
I also disagree that these incidents are not directly related. They are directly related in the sense that Camden's infrastructure (or rather, the infrastructure that Camden bought out from Potter's Mill Apartments) is sub par, and therefore resulted in several unplanned breaks. It makes no logical sense that numerous water breaks were isolated incidents given how close together in time they occurred. As I mentioned, there have been no further issues with water shut offs since this complaint was filed, but you can rest assured that I will be getting in contact with the BBB should another mishandled incident occur at this community.

Regards,
***** *******

3/5/2012 Problems with Product/Service