Business ProfileforRadiant Plumbing & Air Conditioning

Situation: Sewer line issue/blockage so I called to come out. I paid over $700 for them to run a camera and use a high pressure sprayer to clean the line (underground). - The next day, the line clogged again and I called ****, the master plumber to notify him and ask him to co me out to check the issue. He said he would schedule it, then stopped responding to my calls or texts for a while (all texts attached). I called the office they told me they would have a manger call me. That never happened. I contacted **** again and he stated he would send to a manager. His field manager or office manager never followed up. I had another plumber come out with a camera and he showed me exactly where the problem was at 62 feet mark ***** pipe. On Radiant's invoice, they state the following and they are not living up to their end of the contract: Terms and Conditions. I further agree, upon completion of work, to let Radiant know about any less than satisfactory experience with the staff or workmanship so we can make any necessary adjustments. We are fanatical about customer satisfaction. If there is anything we can do to make your service experience better,don't hesitate to give us a call! Well, I called and texted to no avail. I don't think I should have to pay for this considering the circumstances and others should be warned.