This business is not BBB accredited.
Phone: (512) 328-2000 5214 Burleson Rd Ste 209, Austin, TX 78744
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Texas State Board of Plumbing Examiners
929 E 41st St, Austin TX 78751
Phone Number: (800) 845-6584
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. William Walker Hawkins III, President Ms. Monique Rodriguez Wayne Harrel Mr. Henry Rodriguez
Air Conditioning Repair Air Conditioning Contractors & Systems Heating Contractors Plumbers
Industry TipsAir conditioning repair tips Selecting a plumber or plumbing contractor Tips for hiring a contractor
THIS LOCATION IS NOT BBB ACCREDITED
5214 Burleson Rd Ste 209
Austin, TX 78744 Directions
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According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I spoke to front office to terminate monthly fees and services on May 23, 2014 and was told will forward request to accounting office. I attempted contact in July with no answers or verification of termination demonstrated poor communication in the process of terminating services. I had no complaints of actual plumbing services for the year until A/C annual check. Anyhow, after attempts to verify if cancellation occured from May 2014 the accounting business chose to unprofessionally and irresponsibly automatically take over $75.00 out of my banking account on July 18th, 2014. Again, there was no communication in a phone call, e-mail or letter stating any outstanding balances or termination of services. I was told by ***** ********* *** ** that they recently had computer issues in accounting and they were resolved therefore ***** ***** in their accounting department was instructed to recover any non-payments that their computer produced. My last written communication on balances from them was from May 2014 inwhich I attempted to terminate due some questionable A/C service. I now have been sent a "screen shot" off the computer that supposedly terminates services but it is only a confusing accounting program of my account. As a result, I now owe banking fees for one overdraft and two other checks paid out of over draft protection. I can only image those that may have had larger unknown withdrawals and experienced in this similar scenerio.
Desired Settlement: I first I need a letter of termination of "all services" and explanation of what happened as proof to show the other company why their check became insufficiant funds to recover check return fees and reinstate my lost bid from that transaction. Second, at the least the money they took out or pay any fees that has resulted from this poor transaction set up would be sufficient enough considering I owe and lost more in personal time and a bid on a another transaction. Third, their company should send a written letter to all those this has occured to that day as they deserve an apology and explanation for the great incovenience this has caused.
Read Complaint Details
Complaint: I called the company and spoke with two managers regarding my billing dispute and complaint in regards to the service received and never was called back in regards to a resolution. I called in after I noticed the charge was applied to my credit card (when I had been told nothing would be charged until the dispute had been settled) and was advised that a third supervisor reviewed my case and decided to only charge the fee for a service contract ($155 for a spring and fall inspection and flush of the pipes), and that the extra amt charged would be charged back to my credit card. I asked how long it would take for the charge back to show on my card and was told I'd receive a callback. This was Friday, November 8, as of Tuesday, November 12, I have heard nothing. This company has the tendency to promise a callback with a resolution and has failed to do so two times for this same dispute. This billing dispute has been going on since October 31. I was not happy with the service received, either, the technician did not know how my system worked, made negative remarks in regards to the layout of my house, and was not knowledgeable regarding company policy. He did not know the company's website, told me I needed to log onto the website to setup the service contract (the website's system was backwards, the expiration year drop down went backwards, not forwards - the system also sent the technician my credit card information to his email), and attempted to charge me a service call in addition to the service contract fee (which was incorrect as the services provided and visit were included in the service contract fee, per his original explanation). The entire process was a complete headache and left me feeling overcharged for sub-par service. I am reluctant at this point to even agree to allow another technician to come to my house in the spring to complete the second half of the service agreement. I have high doubts that the company will even fulfill their promise of contacting me to schedule the service for the spring inspection at this point as it's next to impossible to get a callback regarding a serious customer complaint.
Desired Settlement: This issue has been a pure headache for me since the date the technician came out, October 31, 2013. I am not satisfied with only being refunded the amount that I never should have been charged in the first place (the visit fee). I haven't even received the refund as of 3 business days after I called in to check on the status of my complaint. I was advised the complaint was addressed and a resolution had been "noted on my acct" days prior, but nobody ever called to update me or issue the refund. I am asking for a full refund due to the legwork I have had to complete to come to a resolution for this issue, which I have yet to achieve. The company should be calling ME to fix the problem, not vice versa.
Dear valued customer,
We apologize about any miscommunication we've shown with you over the past year or so and want to do anything in our power to help you out as much as possible. As of recently, our company has broken off from Drain and Air Rescue and now we're a new company called Will's All Pro, which of course has mounted some confusion since we've had to server many of our club member ties in Austin. While I don't have the records of your phone call. I can still see the records of the work we did out there as well as the technician ******** who was there and is no longer with us. While I can't refund the full amount to you, we're able to refund about half of the payment and give you $100. To expedite this for you, I'll make sure to let my accounts manager aware that we're taking action on this and would ask that you please call us at ************ to speak with her. Again, we apologize for any inconvenience this may have caused on your part and we wish to mend things with you as we go into the future.
Better Business Bureau:
Read Complaint Details
Complaint: The new air conditioner that was installed by Drain and Air Rescue was improperly installed and promises to return and add a surge protector on the unit which sits atop a three story condo building were never honored. The unit was installed 10/10/2014 and during a lightening storm in the area, the transformer was ruined because a surge protector, should have been in place and was not. The interior thermostat control was replaced but did not fit the opening cut in the wall for the former control. Promises to install a plate to cover the hole in the wall were never fulfilled. Today is November 24, 2014 and I have given up waiting for a repair man to arrive as promised last week by ***** *********, the so called Manager. This is the fifth appointment that this company has set up and never honored and never called me. I was told the exterior unit had a fan blade broken off by golf projectiles from an adjoining golf course. After the crane hoisted the unit off the roof, I could clearly see that that was not true. All blades were attached. Also during installation of the unit inside the condo, installers knocked a water pipe loose from my water softener. It was four calls later by me and taking two days off from work that someone showed up to reconnect the pipes. This has been an ongoing battle since 10/10/2014. Appointments are not kept, calls are not returned. No one seems to be accountable or be in charge.
Desired Settlement: I would like this unit to be properly and completely installed as promised: 1. A surge protector should be installed since the unit sits atop a three story building. 2. A fuse is to be installed in the unit inside the condo that can be easily accessed by the owner. 3. Either return my original thermostat that covered the hole in the wall or find a new one that will. After more than a dozen phone calls and receiving the same number of empty promises and no shows, I expect a profuse apology from **** ******* and ***** ********* and *** ***** and complete and immediate service at my convenience.
We resolved this complaint a few weeks ago. This is no longer an issue. Please contact the client and she should be fine. Also we don’t provided surge protection unless the client approves the charges.
Better Business Bureau:
Read Complaint Details
Complaint: agreed to fee to give estimate on a water softener and water heater issue. After doing little or no evaluation explained both units are bad and submitted estimate to replace of $4,200.00. Contacted another service vendor and learned only a lower water heater element was issue and O-ring issue in water softener. Drain and Air Rescue employed predatory service and market practices. There was never an attempt to actually diagnosis or repair. The service man was merely fixated on a above market price sale. Extremely unethical and predatory in nature. The company is refusing to return the $49.00 charged for a predatory sales pitch. Evaluation of equipment was all based on supposition, no fact.
Desired Settlement: refund for failed sales ploy. It was not a reasonable service call since the equipment was not properly assessed like other service vendor.
Business Response: We stand behind our fee that was quoted before we ever went to the the job site. It doesn't matter if it was our company or another company that's our same size we would've had the same pricing quoted to the client. I firmly believe that our our warranties and guarantees are the best in the business and we offer premium services. So if the price was too high why was there so low? Do they offer lifetime warranty like we do? You cannot compare us to any other company in our service industry.
Read Complaint Details
Complaint: Drain and Air Rescue charged my credit card a monthly service fee of $12.95 twice in the month of July. I have called repeatedly for a refund and was assured on more than one occasion that I would be refunded $25.90. After 2 weeks of calls and being told by more than one employee that "*****" will fix it I am left with no other option than to report this terrible business practice. I have called and asked to speak with a supervisor and with no warning was transferred to a voice mail - I left a voice mail and have never received a call back. I explained to the last person I spoke to that I do not want a phone call or an apology at this point I want a refund and my account closed. I was also told that many customers were "double charged" I hope they look at their records. I would like to add that this is NOT the first time Drain and Air has charged my credit card inappropriately - last time they were nice and apologetic and I gave them another chance - as I said before I am fed up and need assistance to properly put an end to this situation. I appreciate any help you can provide.
Desired Settlement: A refund of $25.90 returned to the account from which it was taken. Also I want the agreement between myself and Drain and Air Rescue severed so no charges can come through again.
Better Business Bureau: