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BBB Accredited Business since
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Air Conditioning, Heating, Ventilation, and Commercial Refrigeration
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A BBB Accredited Business since
BBB has determined that Vetter Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Vetter Air include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. J. Mike Vetter, Managing Member
Air Conditioning Contractors & Systems Ventilating Contractors Heating & Air Conditioning Energy Conservation Products & Services Air Conditioning Repair Energy Management & Conservation Consultant Restaurant Equipment - Repair & Service Ice Making Equipment & Machines Ice Machine Repair Refrigeration Equipment - Commercial - Sales & Service Refrigeration Equipment - Supplies & Parts
Products & Services
Vetter Air sells the following brand(s): Amana, Bryant, Carrier, Coleman, Comfortmaker, Day and Night, Goodman, Heil, Lennox, Payne, Reme, Rheem, Ruud, York
Vetter Air offers the following product(s): Air Conditioners, Air Filters, Air Purifiers, Capacitors, Contactors, Heaters, Motors, Relays, Thermostats, UV Lights
Method(s) of PaymentCash, Credit, and Checks.
Alternate Business NamesVetter Air LLC
Industry TipsAir conditioning repair tips Tips for hiring a contractor
178 Trade Center Dr
New Braunfels, TX 78130 (210) 846-3234 (830) 624-7079 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (210) 846-3234(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We enlisted Vetter Air for our place of business and walk in cooler repair on 01/10/2014. First employee of Vetter Air came out, place refrigerant in unit and left. 01/13/2014 unit not working, called Vetter Air, second employee came out, claimed parts and other work needed. Store owner and second Vetter Air employee discovered leak that first Vetter Air employee new about and ignored, now second employee wanting more money and to do further repairs. Asked second Vetter Air employee if new work discussed and parts would guarantee fix, he stated yes. Second employee of Vetter Air then changed his mind; we questioned his honesty and asked that he leave.01/16/2014 walk in cooler still not working, called Vetter Air, discussed our concerns and issues. Same second employee came out to do repairs: repairs that were much higher in cost and not what was originally described to us.Desperation to get cooler fixed persuaded us to allow second employee to do repairs.1)We feel first employee may have sabotaged walk in cooler.2)Second employee not honest, quoted multiple costs and issues, none of which was ultimate outcome of repairs done.3)Vetter air new of desperation for cooler repair, and final bill was dramatic overcharge.
Desired Settlement: We wish to report Vetter Air in hopes that any other companies might think twice prior to hiring them, as we feel they are not reputable and dishonest. Nothing they say or do can be trusted.
Business Response: I am sorry that this situation has risen to this level as I thought my response to your concerns was handled. I explained everything to you and we credited back most of the work that we did at no cost to you,. We only charged for the work that we did that solved the problem. We did a lot of work for free including parts to come to a conclusion. No one at any time was trying to cheat you or charge you more than necessary. The repair was not a cheap one which may be the reason you are so upset. PLEASE SEE ATTACHED DOCUMENT FOR MY RESPONSE to your previous concerns from your email to me. Please let me know if there is still anything we can do for you.