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BBB Accredited Business since
Phone: (210) 693-7651 Fax: (210) 490-7233 4197 Stahl Rd, San Antonio, TX 78217
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A BBB Accredited Business since
BBB has determined that Texas Air Masters meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Texas Air Masters include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Business ManagementMr. Manuel Vasquez, Owner
Air Conditioning Contractors & Systems Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Systems - Cleaning
Industry TipsAir conditioning repair tips Tips for hiring a contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
4197 Stahl Rd
San Antonio, TX 78217 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On 05/12/2015 I hired Texas Air Masters to service our A/C system to complete a tune up. After completed the tune up, the technician recommended that the ducts be replaced and a compressor saver kit needed to be installed. An estimate was given for the duct work and I opted to have the technician install "electrical absorption system" (known as a compressor as per ******). I paid for the service, part, and received the report from the technician. Prior to scheduling the duct replacement I opted to contact my home warranty company to see if this would be covered under my policy. The home warranty company contracted a company and came out to my home on 05/16/2015. During their inspection of the A/C unit they advised that the compressor needed to be replaced. They replaced the part and we paid for the service and part. We had the report from the second company showing that the part Texas Air Masters supposedly replaced was either a faulty part or never replaced. I contacted Texas Air Masters the following Monday (05/18/2015) to explain the situation and see about getting a refund for the part. I spoke with ****** * (the owner of the company) who advised there would be no refund. He asked where the part his company replaced was and I advised that the company took it with them. He stated without the part he would not be able to provide a refund. Originally he was not able to provide a refund however after hearing the part was taken he then changed his story and advised it could be done however they would need the part. I asked him if he still had the original part that the was removed when the technician replaced with the new one. He stated no and that the process is to take and recycle the part. I asked him if that is the normal process, how can you expect me to still have the part. At that point, he began to get very upset and advised me that he could not longer help me. On 05/19/2015, I came home from work and noticed water all over the downstairs. Between my kitchen and dinning room. My A/C unit that was supposedly was tuned up had leaked and the water traveled down through the ceiling. I called back to ****** *'s number and wanted to discuss the issue. Upon contacting him, he immediately yelled and stated he already told me his company can no longer do business with me because he didn't trust anything that I was saying and hung up. I decided to contact another company number listed and spoke to a lady. I explained the situation to her since I was unable to with ******. She stated that she would pass along the message. He called back and in a hostile tone advised me to stop contacting his company. I tried to explain the situation in a calm manner however he hung up on me. I am in shock and would never expect an owner of a company to handle a situation in this manner. I immediately called an A/C company to come check out the issue. The A/C company advised that the drain pipe to my A/C unit was clogged and caused the water to back up. The A/C techinician cleaned the pipe and advised the issue should now be resolved. I explained that I had Texas Air Masters out the previous week to tune up the system and didn't understand how this could happen. He asked to see the report provided by the company and pointed out the fact that it notes the drain pipe was clean.
Desired Settlement: Since Texas Air Master's failed to perform the service that I paid for properly, I would expect a full refund of the service performed. Also, I would like to be refunded the amount that I paid this company for the part that was supposedly replaced. I can provide the report that the second company provided outlying that the part was old or faulty (since the owner does not apparently believe what I am saying. Also, I would like to be reimbursed for labor and service it will cost me to replace the portion of my ceiling that was damaged because of the water backup due to the clogged drain pipe that Texas Air Master's listed on their report as clean. I also have their original report from Texas Air Master's that states it was clean and the report from the A/C company that came after the back up that outlines the issue came from the clogged drainage pipe.
We performed a service (spring tune up) for mr ****** on
Business Response: There is no further need to discuss this matter, we are now getting into a "he said, she said" situaion. I plainly told the truth on my very first response, after advising BBB to look on the **** review that was written, it was plain to see that his story was not accurate. After the fact he began to add more information to make his story look like what he had on ****. We are willing to live with the results of our choice, based solely on the premise of principle. The home owner knew he had home warranty and we did explain to him the difference in cost from us and the home warranty company. The reason people buy home warranty is so they will not have to pay regular price on appliance repairs, including HVAC repairs. He chose to have us perform the project and we did our job in good faith. mr ****** also was not ok with paying for the service on Friday, (after it was completed days before). Also, any companies policy, no matter what type of business, would be to return the new(defective) part to be reinbursed. It is common practice that if a faulty piece of equipment is found by a competing contractor, to leave the part so that it can be tested and confirmed to be bad by the contractor that performed the work so that reinbursement can be processed. It is not a common practice to take the part so that there would be no evidence to confirm the other companies findings. Unfortunately, no company in business would go by a competing companies word. Would you mr ******? Would you simply trust what a competitor says, especially when proof was easily available? Would you trust a competing contractors word when simply leaving the part to help you the customer, get their money back was easier than taking it, knowing that there would be problems without absolutely no proof to confirm his findings?
Customer Reviews Summary