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BBB Accredited Business since
Phone: (512) 266-8522 Fax: (512) 692-2876 15098 Debba Dr, Austin, TX 78734
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This company offers air conditioning systems and contracting services.
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A BBB Accredited Business since
BBB has determined that Lakeway A/C & Heating Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Lakeway A/C & Heating Inc include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Business ManagementMr. John Coldewey, Owner Ms. Liza Coldewey, CFO
Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair
Alternate Business NamesLakeway Air Conditioning & Heating
Industry TipsAir conditioning repair tips Tips for hiring a contractor
15098 Debba Dr
Austin, TX 78734 (512) 266-8522 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Between July 30 and August 30, I contacted Lakeway A/C with a failing A/C fan motor. Their first diagnosis was in error, and the motor burned up, causing the system to shut down on the July 31 and that morning I reported the situation to their office and to the tech that was here the day before, and provided all make and model numbers for the fan, for a speedy replacement, and requested a ball park price estimate. We were without A/C in 100 deg plus heat for next four days. I called their office and was advised that the office manager did not know status, or price, or could not confirm that motor was ordered. Later that same day, tech called and returned with the motor. He reported that replacement motor was $700 plus $200 installation. I asked to speak to his foreman to get clarification of high price and was told to "take it or leave it". Foreman, *****, promised to come over for discussion but never showed up. In view of the wait, and the extreme temperature, I had it installed at a total cost of $989. Next day I confirmed thru Carrier that installed motor (same) should run between $500 a $600, installed. I think I was price gouged due to emergency heat and delay -- which was of their making.
Desired Settlement: I think Lakeway A/C should provide better communication and pricing to customers, and should not take advantage of urgency brought about by lack of service -- particularly when they cause delay by mis-diagnosising problem. I would like a partial refund -- OR, a plausible explanation of why motor was nearly twice price from dealer.
Problems with Product/Service
Read Complaint Details
Complaint: On July 1st I called Lakeway A/C for service due to a leak that was in my air conditioning. They came out and informed me that there was a block in my line and that I needed it to be cleared. The tech then "cleared" the block and then left. He was there for about 20 minutes total. On July 4th I called Lakeway AC back due to water pouring out of my ceiling from the AC yet again leaking. They sent out another tech that again stated that there was a block and the first guy failed to do the job. The tech then "cleared" the line and left. The following day the water got worse and I decided to call a new AC repair company that was able to come out and find that my AC handler is bad and the coils are out and has to be replaced. The issue was never due to a block . The second inspector was my insurance adjuster that was quickly able to point out that it was the coil as well without me telling him that I was told it was a block by Lakeway AC or other AC repair company stating I needed new handler. After getting this correctly my husband called Lakeway AC last night in order to talk to them about the service we were charged $120.00 for them to do incorrect work and misdiagnose. ***** the manager called my husband back and when my husband preceded to tell him we got bad service and are unhappy the manager proceeded to yell at my husband and your profanity tell him " ***** you". This is extremely unprofessional and I feel that Lakeway AC didn't do the job and inspect our problem appropriately. I have been disrespected and cheated and feel they have probably done this to others.
Desired Settlement: Looking for a refund and apology for the disrespectful language used to a customer.
We understand your frustration. In regards to our phone conversation that we had, we hope that you are satisfied with the outcome. We discussed the situation directly with our service manager & handled it accordingly. We apologize for the unprofessional behavior. We understand & appreciate, too, that your husband called our office the following morning after the incident & apologized for his behavior towards both our office admin & service technician. Due to this incident, we refunded you. We truly value 100% customer satisfaction.
With regards to the diagnosis that our service technician initially did, he followed normal procedure & blew out the drain line. Our service technician recommended & also noted on your invoice to replace the secondary drain pan that would cover the entire HVAC system underneath. We diagnose each customer's issue on a case by case basis & our technicians carefully evaluate each issue to provide the best solution. Our technician did not see replacing the entire HVAC system as the answer. We strive to give our customers the best value