BBB Logo

Better Business Bureau ®
Start With Trust®
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of Lakeway A/C & Heating Inc?

If yes, click here to login.

Are you...?

BBB Accredited Business since

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers air conditioning systems and contracting services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lakeway A/C & Heating Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Lakeway A/C & Heating Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Lakeway A/C & Heating Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: February 23, 2004 Business started: 01/01/2002 Business started locally: 01/01/2002 Business incorporated: 12/07/2007 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Type of Entity

Corporation

Business Management
Mr. John Coldewey, Owner Ms. Liza Coldewey, CFO
Contact Information
Principal: Mr. John Coldewey, Owner
Business Category

Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair

Alternate Business Names
Lakeway Air Conditioning & Heating
Industry Tips
Air conditioning repair tips Tips for hiring a contractor

Additional Locations

  • 15098 Debba Dr

    Austin, TX 78734 (512) 266-8522

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

8/13/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On July 1st I called Lakeway A/C for service due to a leak that was in my air conditioning. They came out and informed me that there was a block in my line and that I needed it to be cleared. The tech then "cleared" the block and then left. He was there for about 20 minutes total. On July 4th I called Lakeway AC back due to water pouring out of my ceiling from the AC yet again leaking. They sent out another tech that again stated that there was a block and the first guy failed to do the job. The tech then "cleared" the line and left. The following day the water got worse and I decided to call a new AC repair company that was able to come out and find that my AC handler is bad and the coils are out and has to be replaced. The issue was never due to a block . The second inspector was my insurance adjuster that was quickly able to point out that it was the coil as well without me telling him that I was told it was a block by Lakeway AC or other AC repair company stating I needed new handler. After getting this correctly my husband called Lakeway AC last night in order to talk to them about the service we were charged $120.00 for them to do incorrect work and misdiagnose. ***** the manager called my husband back and when my husband preceded to tell him we got bad service and are unhappy the manager proceeded to yell at my husband and your profanity tell him " ***** you". This is extremely unprofessional and I feel that Lakeway AC didn't do the job and inspect our problem appropriately. I have been disrespected and cheated and feel they have probably done this to others.

Desired Settlement: Looking for a refund and apology for the disrespectful language used to a customer.

Business Response:

We understand your frustration. In regards to our phone conversation that we had, we hope that you are satisfied with the outcome.  We discussed the situation directly with our service manager & handled it accordingly.  We apologize for the unprofessional behavior.  We understand & appreciate, too, that your husband called our office the following morning after the incident & apologized for his behavior towards both our office admin & service technician.  Due to this incident, we refunded you.  We truly value 100% customer satisfaction.  

With regards to the diagnosis that our service technician initially did, he followed normal procedure & blew out the drain line.  Our service technician recommended & also noted on your invoice to replace the secondary drain pan that would cover the entire HVAC system underneath.  We diagnose each customer's issue on a case by case basis & our technicians carefully evaluate each issue to provide the best solution.  Our technician did not see replacing the entire HVAC system as the answer.  We strive to give our customers the best value