This business is not BBB accredited.
Phone: (512) 788-4215 Fax: (512) 339-6770 View Additional Phone Numbers 1515 Dungan Ln Ste 207, Austin, TX 78754
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Business ManagementMr. Seamus O'Brien, Owner
Air Conditioning Contractors & Systems Heating Contractors Ventilating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair
Alternate Business NamesLiberty Air
Industry TipsAir conditioning repair tips Tips for hiring a contractor
THIS LOCATION IS NOT BBB ACCREDITED
1515 Dungan Ln Ste 207
Austin, TX 78754 (512) 788-4215 Directions
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Additional Phone Numbers
- (512) 832-1681 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: UNREASONABLE rates, HOSTILE services 2nd floor A/C stopped cooling so scheduled with them based on the reviews. On schedule date, ****** called and said he'll be stopping by in 30 minutes. 30 minutes later, he called and said he can't find my house. After telling him my address again, he ended up showing up an hour after. He was in a completely different zip code. It took 1.5 hours after scheduled time just for him to show up. I asked if he can give me a little discount for the delay. He declined to compensate my time because he said he's only human and makes mistakes. After another hour of inspection, he told me that the coil's leaking, the coolant valves aren't working well, and that the run capacitor is going bad. He also mixed up the outside units and got confused as to which one is for the upstair and which is downstairs. After clearing up the confusion, I elec*** to get the capacitor replaced and coolant refilled since it was the quickest way to get it cooling again. ****** charged $150 to replace the $15 capacitor and $100 for 2lb of R-410A coolant (costs him about $3.5/lb). I confron*** him about the ridiculous markup rate. ****** got offended, refused to budge, and ci*** his business costs. He said his rates are the same as his competitors. After which, he tried to upsell me on the $1300 coil replacement. Total damage for his trip is $300, which would have been fine if everything stayed running. I offered to pay cash so he can save on credit card processing fees and lessen his burden business costs. After only a month, 2nd floor A/C stopped cooling again. Called ****** to come check out the system again without service charge. He agreed and told me to call back again the next day to schedule an appointment with his office (couldn't schedule directly with him for some reason even though he's the owner and the date I wan*** is 2 days away). ****** came, inspected, and blame the problem on the coils. I asked if it's possible to return the capacitor and get some money back since his repair las*** only a month and way overcharged on parts. He snapped again saying that his work is professional and competitive priced but he can't guarantee how long his repairs will last and that if I want any consolation, go write a negative review.
Desired Settlement: Refund $200
On August 14th I was scheduled to be at Mr. ****'s home at 9:00 AM. My 7:00 AM call had run late so I called Mr. **** at 9:00 AM to let him know I was running late and would be there closer to 9:30 AM. We do inform our customers that our appointment times are more of a window because some calls take longer than others, and we will call when going or to let them know if we are running late. We use Apple maps for our GPS. I was in a rush, clicked the link and proceeded to the route. Unfortunately, I ended up in south Austin at the wrong address. I called Mr. **** to confirm his address and apologized for the mix up. I also offered to reschedule the appointment if it was no longer convenient for him. At 10:15 AM I arrived and once again apologized for my tardiness.
The response merely ******** what I've written in my original complaint and does not include any effort to negotiate a resolution. I'm not asking Mr. ****** to fix my HVAC for free. I'm merely asking him to do what's right and fair. I will pay the fair price rate minus the cost of wasting my time by not willing to negotiate a fair resolution. I'm only asking for a refund of $200, not a full refund.