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BBB Accredited Business since

Climate Control

Phone: (210) 344-6266 Fax: (210) 646-6915 10211 Sommers Dr, San Antonio, TX 78217

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Climate Control meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Climate Control include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Climate Control
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 01, 1967 Business started: 01/01/1965 in TX Business started locally: 01/01/1965 Business incorporated 04/27/1998 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202

Type of Entity


Business Management
Mr. Scott Burger, CEO Mrs. Andrea J Burger, Vice President Mrs. Dorthy Burger, Secretary/treasure
Contact Information
Principal: Mr. Scott Burger, CEO
Business Category

Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Repair

Alternate Business Names
Burger Enterprises, Inc
Industry Tips
Air conditioning repair tips Tips for hiring a contractor

Customer Review Rating plus BBB Rating Summary

Climate Control has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 10211 Sommers Dr

    San Antonio, TX 78217 (210) 344-6266


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/22/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: see Attached document

Desired Settlement: see Attached document

Business Response: To who it may concern:

In response to complaint #*******, Mr. **** ******,

We installed a new complete system for this customer in July
2013.  We didn’t hear anything  from Mr. ****** until early September
when he complained of the indoor unit making too much noise.  We sent a
technician out to inspect the system and found that the operation and noise was
normal operation.  We went on and changed out a relay and a motor to see
if it would reduce the noise but according to the Mr. ******, he still could
not sleep. 

At this point because it was not in any way due to an install
issue or a mechanical failure we contacted  our local Trane Rep ******* ******** to notify him of the problem we were having and see if he could offer
some solution.  ******* went out to the customers home along with our
field supervisor and did identify the noise as normal operation as well. 
At that time ******* did some research and ordered us a special motor to try
and see if that would reduce the noise at all to try and please Mr. ******,
 although there was not an issue with the one that was already in
place.  Mr. ****** waited three weeks before calling us back to approve
for us to come back out and try replacing the motor with a new different type
of motor.  After completion of the change out of the new motor the
customer seemed to be fine with the noise level but said he would like a new
unit because he was concerned about warranty issues.  To re iterate there
is nothing at all mechanically wrong with the unit that Mr. ****** has.  Mr.
 ****** has agreed to change out his entire indoor air handler for Mr.
****** with one that is a step higher than what he has purchased and this has
been scheduled.  Mr. ****** has been advised that it is very possible that
he may have the same issues with this unit because it is the way the unit is
made and is normal operational noise.  He has also been advised that this
will be the final step in trying to rectify a situation that in no way we have
control over as verified by The Local Trane Representative *******
********.  We strive to do all we can to make our customers happy and to
meet their needs and we feel that under the circumstances we have gone above
and beyond with this situation. 


******** ****** ****** ******* ******* ******* ************** ************** ******************************

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Climate Control
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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