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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Climate Control meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Climate Control include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Climate Control
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: September 01, 1967 Business started: 01/01/1965 Business started locally: 01/01/1965 Business incorporated: 04/27/1998 in TX
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Type of Entity

Corporation

Business Management
Mr. Scott Burger, CEO Mrs. Andrea J Burger, Vice President Mrs. Dorthy Burger, Secretary/treasure
Contact Information
Principal: Mr. Scott Burger, CEO
Business Category

Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Air Conditioning Repair

Alternate Business Names
Burger Enterprises, Inc
Industry Tips
Air conditioning repair tips Tips for hiring a contractor

Additional Locations

  • 10211 Sommers Dr

    San Antonio, TX 78217 (210) 344-6266

  • 1
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

10/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: see Attached document

Desired Settlement: see Attached document

Business Response: To who it may concern:

In response to complaint #*******, Mr. **** ******,

We installed a new complete system for this customer in July
2013.  We didn’t hear anything  from Mr. ****** until early September
when he complained of the indoor unit making too much noise.  We sent a
technician out to inspect the system and found that the operation and noise was
normal operation.  We went on and changed out a relay and a motor to see
if it would reduce the noise but according to the Mr. ******, he still could
not sleep. 

At this point because it was not in any way due to an install
issue or a mechanical failure we contacted  our local Trane Rep ******* ******** to notify him of the problem we were having and see if he could offer
some solution.  ******* went out to the customers home along with our
field supervisor and did identify the noise as normal operation as well. 
At that time ******* did some research and ordered us a special motor to try
and see if that would reduce the noise at all to try and please Mr. ******,
 although there was not an issue with the one that was already in
place.  Mr. ****** waited three weeks before calling us back to approve
for us to come back out and try replacing the motor with a new different type
of motor.  After completion of the change out of the new motor the
customer seemed to be fine with the noise level but said he would like a new
unit because he was concerned about warranty issues.  To re iterate there
is nothing at all mechanically wrong with the unit that Mr. ****** has.  Mr.
 ****** has agreed to change out his entire indoor air handler for Mr.
****** with one that is a step higher than what he has purchased and this has
been scheduled.  Mr. ****** has been advised that it is very possible that
he may have the same issues with this unit because it is the way the unit is
made and is normal operational noise.  He has also been advised that this
will be the final step in trying to rectify a situation that in no way we have
control over as verified by The Local Trane Representative *******
********.  We strive to do all we can to make our customers happy and to
meet their needs and we feel that under the circumstances we have gone above
and beyond with this situation. 

Sincerely,

******** ****** ****** ******* ******* ******* ************** ************** ******************************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/9/2012 Advertising/Sales Issues
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