BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Bodine-Scott Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bodine-Scott Air Conditioning include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Business ManagementMark Collins, Operations Mr. Chris Mundahl, President
Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Wind Energy Systems
Alternate Business NamesA C Distribution, Inc. Advantage Air Conditioning Co., Inc. Air Pro Mechanical Bodine-Scott Plumbing Mr. K Wiggins Heating & Air Conditioning
Industry TipsAir conditioning repair tips Tips for hiring a contractor
5638 Bear Ln
Corpus Christi, TX 78405 (361) 653-2407 (361) 883-1900 Directions
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Additional Phone Numbers
- (361) 653-2407(Phone)
- (361) 806-2665(Phone)
- (361) 857-5656(Phone)
- (361) 882-2931(Phone)
- (361) 883-9900(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: On 7/16/13 I purchased a ***** Air Conditioning Unit for $3,385.00 from Bodine-Scott A/C Co. with new coils installed. On 7/28/13 the air conditioning ceased to work. Bodine Scott sent a repair person and he stated that the sheeting they made to adapt to existing duct work collapsed and the coils froze. It was fixed. On 7/31/13 my air conditioning during the early and mid afternoon was blowing warm air. The thermostat was set on 77 and it was 82 degrees in the house and we were hot. They came to fix it and said they couldn't find anything wrong, but changed the filter. At 5:00 pm it started to cool off again. On 8/10/13 I had the same problem at the same time of day with the thermostat being set at 77 then 75 and the room temperature would not measure below 82. Again the same service person came, checked and said he couldn't find anything wrong and left when it was reading 82. I had a birthday party and the guests left because they were too hot. I was told the owner would call me and he never did. on 8/13/13 the same problem occurred the same time of day. Set up service call, still waiting, left message for owner and he never called back.
Desired Settlement: I would like for the service repair to find the problem and fix it or replace a defective unit.
We had been actively attempting to contact the homeowner to schedule an evaluation of the system in order to determine what repairs, if any, need to be made. It is my understanding that the attempts were successful and we are scheduled to be there today. The initial "freezing" of the system was due to the collapse of the homeowners original duct work, which we repaired free of charge as a courtesy. Once we receive the report on the operation of the system, we will make a determination on how to proceed. Bodine-Scott has made a commitment to the homeowner and we will deliver upon that commitment.
I have included the report from the Residential Service Manager *** *********.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|5/3/2012||Problems with Product/Service|
|8/19/2011||Problems with Product/Service|