This business is not BBB accredited.

Austin Aire & Heat

Additional Locations

Phone: (512) 301-0389 8103 Little Deer Xing, Austin, TX 78736


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Austin Aire & Heat include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Austin Aire & Heat
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 14, 2008 Business started: 04/05/2004 in TX Business started locally: 04/05/2004
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Type of Entity

Sole Proprietorship

Business Management
Mr. Brad Williams, Owner
Contact Information
Principal: Mr. Brad Williams, Owner
Business Category

Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair

Industry Tips
Air conditioning repair tips Tips for hiring a contractor

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    8103 Little Deer Xing

    Austin, TX 78736

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 93213

    Austin, TX 78709

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/22/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: This vendor was authorized to replace an AC unit for over TWO WEEKS with no action taken. When contacted they first indicated they did not receive the call from insurance - not true and verified by warranty team. Second when the unit was ordered, they indicated they did not have the address to pick it up - another lie. Warranty team left the address in voicemail. Third, when part was picked up THREE WEEKS LATER they did NOT contact us to install the unit. When reached, they gave a 48hr window to install, did not show. When contacted, they said it was the wrong part....no communication with warranty team about the wrong part. So now, FOUR WEEKS with no AC, with 100 degree temperatures, and Austin Aire is not picking up their phone.

Desired Settlement: DO THE WORK and be removed as a preferred warranty vendor.

Business Response: These guys were really good folks,mostly dealt with *****,yes there were some issues but as for as i know these were resolved as we did install them a new air conditioner unit outside & new evaporator in the attic.We try to please our customer's & regret any complaint.Thanks


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Austin Aire & Heat
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)