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BBB Accredited Business since

Arrow Mechanical

Phone: (210) 262-8744 1814 Grandstand Dr, San Antonio, TX 78238 http://www.arrowmechanical1.com



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Description

Liebert Certified
Factory Trane Training
Mitsubishi Diamond Dealer
NCI Air Balancing
CertifiedAir Conditioning Contractors & SystemsAir conditioning & Heating Contractors - CommercialFans - Industrial & CommercialHeating ContractorsIce Machine RepairRefrigeration Equipment - Commercial - Sales & Service


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Arrow Mechanical meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Arrow Mechanical include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Arrow Mechanical
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 03, 2005 Business started: 10/17/2000 in TX Business started locally: 10/17/2000
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Type of Entity

Sole Proprietorship

Business Management
Mr. Pete Aceves, Owner
Contact Information
Principal: Mr. Pete Aceves, Owner
Business Category

Air Conditioning Contractors & Systems Heating Contractors Air conditioning & Heating Contractors - Commercial Fans - Industrial & Commercial Ice Machine Repair Refrigeration Equipment - Commercial - Sales & Service

Products & Services

Arrow Mechanical sells the following brand(s): American Standard, Honeywell, Liebert, RUUD, Trane

Industry Tips
Air conditioning repair tips Tips for hiring a contractor

Additional Locations

  • 1814 Grandstand Dr

    San Antonio, TX 78238 (210) 262-8744

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/19/2012 Guarantee/Warranty Issues