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American Conservation & Air

Phone: (512) 335-2222 Fax: (512) 251-1133 1706 Bench Mark Dr, Austin, TX 78728 http://www.americanconservation.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Conservation & Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for American Conservation & Air include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on American Conservation & Air
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: December 13, 1995 Business started: 07/01/1995 in TX Business started locally: 07/01/1995 Business incorporated: 01/01/2013 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Type of Entity

Corporation

Business Management
Mr. Kent Ambrose, Owner
Contact Information
Principal: Mr. Kent Ambrose, Owner
Business Category

Air Conditioning Contractors & Systems Contractor - Insulation Weatherization Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Repair

Alternate Business Names
AC&A Inc.
Industry Tips
Air conditioning repair tips Tips for hiring a contractor

Additional Locations

  • 1706 Bench Mark Dr

    Austin, TX 78728 (512) 335-2222

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

1/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: American Conservation installed an HVAC for us in 2013. In order to get the heating unit in the attic they had to enlarge the access hole by cutting out part of the ceiling and a joist. The problem is that the repair job was terrible. They used 1 x 6 for trim instead of the original molding (which was still good), they did not repair the joist and instead screwed the trim into drywall, and after the repair the access hole is smaller than it was originally so I can't get boxes out of the attic that I had put up there through the original access hole. I made multiple calls and emails to try to get them to fix it, with very poor responsiveness (it still is not fixed).

Desired Settlement: I simply want American Conservation to cover the costs to have a competent carpenter come in and fix the damage that was done to my house.

Business Response:

****,

 

The complaint by ******* ***** has been resolved & he is satisfied.

 

Thank you,

 

***** *******

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company installed an AC unit in March 2013. I submitted a rebate request to the gas company and found out that they did not permit this work. I requested they permit this work and get a City inspection so that I may get my $75 rebate. The office manager, ******, said they had not heard back from the City and suggested that I get with the City myself. I requested the owner, **** *******, call me to get this matter handled. He has not returned my call as of today, Thursday September 26 . I called the City and was told that the inspector had released the job on Tuesday September 24.

Desired Settlement: Permit, inspection, rebate.

Business Response: We are very sorry that this has happened.  We did try to pull a permit for this work, but the City of Austin informed us that there was an open permit on that house and they would not open a new permit until the older permit was closed.  Since that time the customer reached the original contractor from 2010 and they closed there permit out, so we then pulled permit and had final inspection on property and she has since received her $75.00 rebate from Texas Gas.  With all that being said, I do apologize for not calling her back as I was out ill at that time.   I spoke with ***** ***** on Oct 7th, 2013 and she informed me that she received rebate and all is well and plans to have comments removed from BBB.

Sincerely,

**** *******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

***** *****

BBB's Final Determination: Consumer accepted resolution offered by the business.