BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that American Conservation & Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for American Conservation & Air include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Business ManagementMr. Kent Ambrose, Owner
Air Conditioning Contractors & Systems Contractor - Insulation Weatherization Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Repair
Alternate Business NamesAC&A Inc.
Industry TipsAir conditioning repair tips Tips for hiring a contractor
1706 Bench Mark Dr
Austin, TX 78728 (512) 335-2222 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: American Conservation installed an HVAC for us in 2013. In order to get the heating unit in the attic they had to enlarge the access hole by cutting out part of the ceiling and a joist. The problem is that the repair job was terrible. They used 1 x 6 for trim instead of the original molding (which was still good), they did not repair the joist and instead screwed the trim into drywall, and after the repair the access hole is smaller than it was originally so I can't get boxes out of the attic that I had put up there through the original access hole. I made multiple calls and emails to try to get them to fix it, with very poor responsiveness (it still is not fixed).
Desired Settlement: I simply want American Conservation to cover the costs to have a competent carpenter come in and fix the damage that was done to my house.
The complaint by ******* ***** has been resolved & he is satisfied.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: This company installed an AC unit in March 2013. I submitted a rebate request to the gas company and found out that they did not permit this work. I requested they permit this work and get a City inspection so that I may get my $75 rebate. The office manager, ******, said they had not heard back from the City and suggested that I get with the City myself. I requested the owner, **** *******, call me to get this matter handled. He has not returned my call as of today, Thursday September 26 . I called the City and was told that the inspector had released the job on Tuesday September 24.
Desired Settlement: Permit, inspection, rebate.
We are very sorry that this has happened. We did try to pull a permit for this work, but the City of Austin informed us that there was an open permit on that house and they would not open a new permit until the older permit was closed. Since that time the customer reached the original contractor from 2010 and they closed there permit out, so we then pulled permit and had final inspection on property and she has since received her $75.00 rebate from Texas Gas. With all that being said, I do apologize for not calling her back as I was out ill at that time. I spoke with ***** ***** on Oct 7th, 2013 and she informed me that she received rebate and all is well and plans to have comments removed from BBB.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.