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A BBB Accredited Business since
BBB has determined that Aire Serv of the River Cities meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Aire Serv of the River Cities include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Don Austin, President Mr. Joseph Matthew Nolen
Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Quality Service Air Conditioning Repair Air Conditioning Systems - Cleaning Air Duct Cleaning Air Duct Systems Air Duct Restoration
Alternate Business NamesAire-Serv Heating & Air Conditioning Austin Nolen Ventures LLC
Industry TipsAir conditioning repair tips Tips for hiring a contractor
2001 Clovis Barker Ste 1-a
San Marcos, TX 78666 (210) 375-2653 (512) 295-9449 (512) 353-0143 (512) 620-0166 (512) 396-2653 Directions
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Additional Phone Numbers
- (210) 375-2653(Phone)
- (210) 375-2653(Phone)
- (512) 295-9449(Phone)
- (512) 353-0143(Phone)
- (512) 620-0166(Phone)
- (830) 625-2653(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: Technician (****) came out to repair A/C Monday 6/10/2013 ($75.00). He stated the control board was out ($405.00). He ordered the part Tuesday 6/11/2013. The part came in and was installed on 6/12/2013 late at night. The part DID NOT fix the problem. Called Aire Serv of Austin again Friday 6/14/2013. Technician (*******) came out and within 15 minutes, properly diagnosed the problem ($37.50 service charge) as an electrical issue (bad switch $0.67). Finally got a hold of Don Austin of Aire Serv on Tuesday 6/18/2013. He stated he couldn't give us back the old control board because they didn't have it. He finally agreed to give us back at least $75.00 from the first service charge but nothing else. Then he had me call ******** from Aire Serv later the same day. She attempted to try "Used Car Salesman" math on me. She stated that had I had a maintenance contract with them, I would have saved money, and if I would only let them keep the $75.00 (that Don Austin agreed to give back), I would only owe them $50.00 more.
Desired Settlement: We paid them to fix our A/C unit. They did not fix it. Since I paid for a service that was not received and they tried to upsell me after the fact, I fully expect a full refund now.
We received your letter about a complaint from Mr. ***** from a service call we ran at their house originally on 6/10/2013. Mrs. ***** actually called Monday morning of 6/17/13 to talk to us about the diagnosis and the circuit board. I spoke to her about the call and explained that unfortunately, the air conditioning system had two problems. The first problem was the power cutoff switch that serves as a power disconnect for the furnace. The power cutoff switch is just a normal on/off light switch that was intermittently providing power to the furnace. The second problem was the failed circuit board in the furnace that we replaced as described in the complaint on 6/12/13. I spoke with the technician before I spoke with Mrs. ***** to confirm the procedures used to diagnose the failed circuit board. Upon arrival, **** diagnosed what turned out to be the impact or effect of the root of the problem the *****' were having with their system. He did not experience intermittent power interruption while he was there. He tested the circuit board for voltage across the board. He was getting power to the board but no voltage across the board. Therefore, he condemned that circuit board and we ordered a new one and replaced it as stated on 6/12/13. At that time, the furnace worked again and **** was able to see that the system was cooling properly. There was no uncertainty about the failed circuit board at that time. The customer agreed and paid for the repair.
Consumer Response: I reject the response due to the fact that the air conditioner was on when **** first arrived. He said he would look at it anyway. He then came back down and told both my wife and I that he caught the power dropping on the unit while he was monitoring it. He then stated that those kind of intermittent problems occur with a bad board and we would need to replace it. At this point I know there's no way they are going to own up to it. I just want to make sure no one else is taken for a ride by these guys.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.