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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Aire Serv of the River Cities meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Aire Serv of the River Cities include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. David Adams, Managing Member Mr. Mark Bohac, Manager
Related BusinessesAire Serv of Victoria
Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Quality Service Air Conditioning Repair Air Conditioning Systems - Cleaning Air Duct Cleaning Air Duct Systems Air Duct Repair
Products & Services
Aire Serv of the River Cities sells the following brand(s): Carrier, Trane
Aire Serv of the River Cities offers the following product(s): Air Conditioning Service, Repair, Maintenance and Replacement, Indoor Air Quality Products
Method(s) of PaymentCash, Check, Visa, MC, AMEX, DISC, Financing options available
Alternate Business NamesBohac & Adams Investments, LLC
Industry TipsAir conditioning repair tips Tips for hiring a contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2001 Clovis Barker Ste 1-a
San Marcos, TX 78666 (512) 396-2653 (512) 620-0166 (512) 353-0143 (512) 295-9449 (210) 375-2653 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (512) 396-2653(Phone)
- (512) 620-0166(Phone)
- (512) 295-9449(Phone)
- (830) 625-2653(Phone)
- (210) 375-2653(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Service Tech (****), completed the semi annual maintenance check and told me that both of my A/C units needed a total of $2,713.09 work to be done. I have two A/C units in my residence. According to work order number ****** dated 4-6-15, my Carrier A/C unit, the blower assembly needed to be pulled and cleaned, lightning surge protector, and Reme UV Light for $1,634.80. According to the other work order number ****** dated 4-6-15, my Trane A/C unit, the blower assembly needed to be pulled and cleaned, the coil needed to be pulled and cleaned, and replace run cap greater than 50mfd. Today I had Marvins Heating and Air Conditioning inspect both of my residence A/C units and was told that the blower assemblies and the coils on both units were clean and nothing needed to be done on either unit. I believe Aire Serv was attempting to falsely claim work and fraudulently charge me $2,713.09.
Desired Settlement: I want a full refund for the two annual maintenance contracts I have paid Aire Serv.
Business Response: In response to the complaint filed, We performed the tune ups that Mr. ****** paid for, it is our responsibility as an HVAC Company to provide customers with options and suggestions that can help or improve the operation of the customers HVAC equipment including the air quality of the customers residence. Our tech **** Clearly put these as recommendations on the invoice and on the tune up sheet, its not that these repairs were mandatory for the unit to keep operating, Per tech **** when he went to explain and go over the invoices and tune up sheets the customer got very upset and told him to leave, at no time were we trying to fraudulently charge him $2,713.09 They were listed as recommendations to help out his system and air quality. I have attached invoices and tune up sheets from that day. The customer would not even really talk to us to try and work this out, he was too upset.
Business Response: Aire Serv asked to come out and check to see what was going on, customer refused to allow aireserv to come out. We asked for pictures and as of this reply no pictures have been sent to us. We warranty all of our work and would like the opportunity to fix anything that has gone wrong within our operating system but for us to do this the customer needs to allow us to see what went wrong. These items such as surge protector, uv lights they are an added benefit to the customer, it is not something that has to be done. if the run capacitor is out of range, it is possible the parts will still run but over amp a little bit and if this is the case we will always recommend a new capacitor so that it does not over amp. as far as the coil and the blower i need to see these to comment on if they are dirty or not
Customer Reviews Summary