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BBB Accredited Business since

Air Zone Heating and Air Conditioning

Phone: (512) 917-0384 PO Box 366, Kyle, TX 78640 View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Air Zone Heating and Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Air Zone Heating and Air Conditioning include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Air Zone Heating and Air Conditioning
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: September 06, 2011 Business started: 07/01/2010 in TX Business started locally: 07/01/2010
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202

Type of Entity

Sole Proprietorship

Business Management
Mr. Alex Martinez, Owner
Contact Information
Principal: Mr. Alex Martinez, Owner
Business Category

Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Systems - Cleaning

Alternate Business Names
Air Zone Heating & AC LLC
Industry Tips
Air conditioning repair tips Tips for hiring a contractor

Customer Review Rating plus BBB Rating Summary

Air Zone Heating and Air Conditioning has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • PO Box 366

    Kyle, TX 78640


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/11/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: My AC out door fan motor stop working and I have Landmark home warranty so I called my home warranty company. They sent Air Zone to look at the issue. They said the AC has a bad fan motor (which I suspected) and it is cover under the home warranty; however, the cause of the bad fan motor was due to dirty evaporator coil which is not cover by warranty that I should have it clean and the guy quoted me 300-350.. I told them that I don't want to clean that evaporator coil right now and need to do more research to see if they are even related. The tech called his boss and then come back to tell me that if I don't clean the evaporator coil, they won't fix the fan motor due to a "liability" issue.. since they think the dirty evaporator coil would damage the fan motor again. He also said.. "by the way, it is not 300-350.. it's $450 to have it clean and we can do that for you.. ". I was very suspicious with their story and I asked the warranty company to send a 2nd opinion while I called other AC companies.. 2 AC contractors that I got in touch said that was the most ridiculous thing Air Zone can say.. dirty coil can affect compressors but NOT fan motor and it sounds like Air zone just want to double dip on their fee. My Warranty company also called another contractor of their list and they have it fixed without even mentioning the dirty evaporator coil.

Desired Settlement: Just want to warn other consumer about this company. I did my du-duligence to avoid unnecessary repair.

Business Response: Mr **** misunderstood everything we where trying to tell him about the indoor coil and out fan motor. After speaking to home warranty company,  we were instructed not to install fan motor until indoor coil was cleaned. The cost to clean the indoor coil went up from 350 to 450 due to limited space and extra time it will take to pull and chemically clean the indoor evaporator coil. Air Zone has to report all dirty evaporative coil to home warranty company and they will instruct us to do the repair, depending on the issue. This repair was out of our hands because we were instructed not to do fan motor ****ge out until the coil has been cleaned and we related that message to Mr. ****. We are very sorry if there was any miscommunication between the owner and technician

thank you very much
**** ********

Consumer Response: Complaint: ********

I am rejecting this response because:
There were no "mis-understanding" and their response is complete lie.
The fact is, the warranty company hiried another AC contractor 2 days later to replace the fan motor without mentioning anything about the evaporator coil being dirty. Everything have been working great since.
This response alone from Air zone tell you how shady this company is. 1/. They lie and try to sell you unnecessary service 2/. jack up the price whenever they feel like it (they saw the tight space when first quoted the 300 fee, it's nothing new to them) 3/. When they get caught lying and get complaints.. blame it on someone else (warranty compeny).



Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Air Zone Heating and Air Conditioning
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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