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BBB Accredited Business since
Air Choice Service
Phone: (512) 262-1444 Fax: (512) 268-1697 380 Whispering Hollow Dr, Kyle, TX 78640
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A BBB Accredited Business since
BBB has determined that Air Choice Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Air Choice Service include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Business ManagementMr. Leo V. Leal, Owner
Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Repair Refrigeration Equipment - Commercial - Sales & Service
Industry TipsAir conditioning repair tips Tips for hiring a contractor
380 Whispering Hollow Dr
Kyle, TX 78640 (512) 262-1444 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: In September 2010 I had Airchoice come out and service my air conditioning. I took a day off of work to watch the service technician repair my unit, so that I could try and keep them honest. He told me that my air compressor was going bad and that he could not sell me an air compressor for my unit. He said he would have to replace the entire inside and outside unit and it would cost around 6-7 thousand dollars. After he realized that I was not in the situation to be replacing the entire unit he all of a sudden stumbled across the problem. He replaced a capicitor, the condensor motor and the super boost. On my invoice he wrote that he replacing these parts as they were incorrectly installed in my particular unit, causing the life of my compressor to be shortened. For the past 3 years my air conditioning has worked fine. A few weeks ago my AC went out. My father in law and I decided we would make the repairs this time, as he used to work on AC's for a living. We found out that the AC had a short from a wire grounding and fixed that easily. Then for grins I guess, my father in law called ***** to check on some parts in my unit. Wouldnt you know it, the condensor motor, the super boost and the capacitor that had been installed in my unit by Airchoice were all incorrect. I called the owner *** and spoke to him about the problem. He told me that I probably told them just to do whatever it took to get it running. I explained to him that I took the day off of work just to make sure it had been repaired properly. He said he couldnt keep an eye on all his technicians and that it took to long to call the manufactuer everytime they needed a part. I informed im that it took us only minutes to call ***** to make sure right parts were being installed. The call ended with *** telling me he was a member of the BBB, and that he was a proud business owner. He told me to email him the invoice and he would refund me my money. I emailed him as requested with all the invoice information. I told him if he need the copy of it I would scan it to him, and that I also had the wrong parts that he had installed in my AC. I did not recieve a reply.
Desired Settlement: I am requesting that my service be refunded in full. If that is not done, I will be pursuing litigation, and asking that Airchoice be reponsible for replacing my entire system with a new one, due to the damage caused by installing incorrect parts in my unit.
On Wednesday 12/12/13, *** from Airchoice Service, personally met me at my house and wrote me a check for 595.84 to resolve my complaint. I returned the parts that had been incorrectly placed in my air conditioner, and agreed with him that the complaint was resolved.