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BBB Accredited Business since

SA Specialties

Phone: (210) 658-0440 Fax: (210) 658-3443 View Additional Phone Numbers 11811 Warfield St, San Antonio, TX 78216 View Additional Email Addresses http://www.saspecialties.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers to replace and/or repair existing HVAC equipment in homes, they also re-insulate homes via radiant barrier and/or blown in fiberglass and replace duct systems, etc.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that SA Specialties meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for SA Specialties include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

4 Customer Reviews on SA Specialties
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 4

Additional Information

BBB file opened: May 14, 2008 Business started: 01/01/2004 in TX Business started locally: 01/01/2004 Business incorporated 01/21/2011 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mrs. Carolyn Roberds, CFO Mr. Jason Roberds, President Mrs. Rose Roberds, Vice President
Contact Information
Principal: Mrs. Carolyn Roberds, CFO
Business Category

Air conditioning & Heating Contractors - Residential Energy Conservation Products & Services Air Conditioning Repair Air Conditioning Systems - Cleaning Air Duct Systems Heating Equipment & Systems Cleaning & Repair Energy Service Companies Air Conditioning Contractors & Systems Heating Contractors Contractor - Insulation Heating & Air Conditioning

Products & Services

SA Specialties sells the following brand(s): Goodman/Amana, Lennox, Ruud, Trane

Method(s) of Payment
Cash, checks, American Express, Mastercard, Visa and offer financing through GE
Alternate Business Names
Carolyn Roberds Jason Roberds
Industry Tips
Air conditioning repair tips Tips for hiring a contractor

Customer Review Rating plus BBB Rating Summary

SA Specialties has received 4.85 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.