Business ProfileforILF LLC

I ordered a *** toy from Fleshlight as a gift on 12/8/2023. In addition to the *** toy, I also bought items to use with the toy such as cleaner, lube, and powder. The shipment arrived on 12/13/2023. I quickly opened the exterior shipping box to find the contents: The fleshlight sextoy I had ordered in its retail box and the accessories to go with.I immediately noticed the outside of the fleshlight box was heavily worn and appeared to have been opened and resealed a number of times. There was fraying on the outside of the box, and the clear plastic stickers looked as though there was dirt/debris on the adhesive. When I went to peel the adhesive back, I could see the cardboard had already been torn from opening. I removed the fleshlight from this packaging and opening the lid. Much to my horror the "hole" portion where a man would insert his unit had a big brown ***** of something. Not only that, the item did not appear to be brand new.The cardboard insert inside the box which is used to hold the sextoy in its box was ripped/torn. It appeared to have been re-inserted a number of times.I contacted fleshlight immediately on 12/13/2023 and submitted several images when I initiated the contact. I heard back from their customer service in which they stated: "Your photos have been reviewed by our production team and there appear to be no damages or defects to the items that will effect the use or integrity of your item(s)" Clearly ignoring my concern. After replying a few times I have received no help from customer service and no actual acknowledgement of my concern.I was under the impression the *** toy I was buying would be brand new, not used. Obviously there are concerns with regards to health, safety (STDs), etc, and it is clear this toy cannot be gifted or used. Fleshlight has not offered a refund despite my request for a refund.