Customer ReviewsforAiramedics LLC

****, the office manager was great. She did whatever was needed to facilitate getting the job done. **** Will and *******************************, the technicians, were diligent in their efforts to get the job done on a Friday afternoon. I appreciate the efforts of Airamedics.

Great and fast service! My heat was on and working within 15 minutes-Super pleased!

If I could provide 0 stars I would. They do not deserve even 1 star.In June 2020 we purchased a new air conditioner through ****** ***** Systems. ****** subcontracted the air conditioner work to Airamedics Heating and Air Conditioning.The air conditioner was installed late June 2020. We had no problems UNTIL... Wednesday (10/16/2021) when we woke up to a huge mess. We had a large water leak coming from the ceiling. We had water pooling on the floor, ceiling was bowing and water was running down a wall. We discovered that the backup drip pan for our air conditioner condenser was FULL of water and overflowing. After ****** referred us to Airamedics, it took 2 days to talk to a live person at Airamedics, And that was a receptionist who was very rude on the phone. A tech did not arrive at our house until AFTER 5PM on FRIDAY 10/8/2021. From Wednesday to Friday. They didn't even consider it an emergency. . He was able to jerryrig things so water would drain the way it is supposed to. He said the drain lines were completely dry. He also discovered that the unit was NOT LEVEL. The Tech, *****, told us that the condenser was improperly installed,On Monday 10/11/2021 he brought a co-worker with so they could level this ******* POUND condenser. After calling Airamedics DAILY this week... they called today, 10/15/2021. Finally. AGAIN... with the weekend on us. ANDa manager named *** said that "SOMETHING " must have crawled into , (literally the crawl space attic... where you can NOT stand up...) and that "SOMETHING" "MOVED the unit. So therefore, they refuse to repair the extensive ceiling and wall damage from the water. SO...SOMETHING MOVED A ******* POUND UNIT WITH NO EVIDENCE OF SCRATCHES ON THE ****** WITHOUT US HEARING OR BEING AWARE OF SOMEONE IN THE ***** SPACE??? (Accessed from inside the house) Leaving thousands of dollars of repairs, mold, mildew etc. in our ceiling and walls...all undone. Refusal to repair the damage caused by their improper installation.

Airamedics picked up an install ($1500) from NewACUnit.com. The install occurred March 17, 2020. I purchased additional recommended services such as emergency pan, gripple hanging system, Nest, and disconnect box w/ fuse on March 12 ($2700 total w/ install) (******************* Service Manager- Invoice #****). The unit was not used until summer as we specifically had it installed during off-season. The unit no longer functioned around 5/7/2021 and Airamedics came out and discussed a leak needing to be fixed as well as 2 lbs. of refrigerant needing to be added. Price was around $175. Today (9/23/2021) Airamedics came out to service again as the unit was acting the same as before. The tech spent around 10 minutes at machine and declared that nothing appears wrong and provided a reason related to humidity. I opted to have office call me before paying the $59 service fee as I feel my concerns were not addressed. I spoke w/ office who informed me that a leak occurred at a port on the (5/7) service call. The port has not been used by anyone other than Airmedics. It has roughly 1 year of use on new AC unit. Having the representative explain previous call, I feel that the not only should the $59 be waived but the $175 repair should be returned.

Let me start by saying my Air Conditioning Systems were working great before the following occurred: I contacted OneGuard Home Warranty on April 15, 2021 to schedule my spring AC tune ups. April 27: Jose from Airamedics arrived and performed the routine tests. He informed me that, "Everything looked good but both units had a lot of dirt and dust buildup" and for $198.00 he would clean them for me. I agreed, he cleaned both units and I wrote him a check. April 28 through May 4: My wife and I did not go upstairs until approximately 11:30pm. We noticed that the thermostat was set at 74 but the temperature was 79 to 82. However, the AC was blowing cold air and the temperature was dropping so we didn't think much about it. May 5: We were watching tv upstairs early in the evening and around 7:30 pm I noticed that the AC was blowing warm air and the temperature was rising. Around 10:30 pm the AC started blowing cold air again. May 6: Around 7;30 pm, again the AC started blowing warm air but it stayed that way for the rest of the night and didn't start working properly until the next morning. The temperature rose into the 80's. May 7: Warm air early evening, cold air around 11:00 pm. May 8: The AC worked fine all day and through the night. May 9: Warm air early evening and no cold air until 3-4 am. May 10: I had delayed calling Airamedics because Covid makes me leery of having an outsider in the house and I was foolishly hoping the intermittent problem would magically correct itself. But enough was enough and I contacted Airamedics, explained the situation and they scheduled a visit by the Service Manager for May 12. May 12: The AC was blowing warm air when The technician/Service Manager arrived, checked the system and offered several theories: · too much freon - he discharged some from my system. · the April 27, cleaning of the systems caused some type of imbalance that confused the system · the air filter (that I have used for 7 years) is too dense and caused the system to work too hard, overheat and shut down - per his recommendation, I immediately ordered the cheapest and most porous filters available, paid extra to have them arrive that afternoon via Prime, and installed them that evening · might need a new "board" but that would require another work order and another $69.00 to OneGuard He got the air a little cooler before he left and informed me that if it didn't work he would, "Try and get someone back as soon as he could." He left around 4 pm and less than 20 minutes later the AC stopped blowing cold air. I called his cell phone and apprised him of the situation. May 13: Received a call from Airamedics customer service at 9:08 am. Since my system was a Lennox they could only replace it with a Lennox part and 3) after finally getting the approval from the warranty company (OneGuard) they were looking everywhere for the part. May 15: Jose, the original technician from Airamedics, arrived and installed a new fan motor on the outdoor unit. After installing the part, he checked and rechecked the air temperature, pressure and freon levels. Everything seemed to be working well. Unfortunately, before he had a chance to drive away the AC started blowing warm air again. He came back inside, verified that the AC indeed was not working, and decided that the unit needed another part. At that time he installed another part to "boost" the fan and the AC once again started operating properly. He also added freon to the unit to raise it back up to the original levels it was supposed to be before the Service Manager had lowered it on May 12. He finally left approximately 2-2:30 with the unit apparently fixed. Unfortunately, I had to text him at 3:49 pm and inform him that the unit was once again blowing warm air and the temperature was rising quickly. His reply was that he had forwarded my message to his manager and that he was sure someone would contact me Monday, May 17. May 17&18: Not even the courtesy of a call from Airamedics. AC still intermittent warm and cold. May 19: Called OneGuard shortly after 10 am and informed a Mr. L**** of the problem with his vendor. I also sent him an email with a copy of this journal so he would have a record of exactly what has transpired to date. Mr. L**** assured me that he would contact Airamedics and get back to me. At the end of the day, not even the courtesy of a call from Airamedics nor an update from One Guard. AC still intermittent warm and cold. May 20 &21: Not even the courtesy of a call from Airamedics nor an update from One Guard. AC still intermittent warm and cold. I am posting this review in a last ditch effort to avoid legal action. I just want my AC to work as reliably as it did before OneGuard and Airamedics "serviced" my system. In summary, I paid over $300.00 to OneGuard and Airamedics combined to take a perfectly functioning AC unit and render it frequently inoperative during the hottest days of the year.