BBB Business Review
This Business is not BBB accredited
Sterling Management Solutions, LLC.Additional Locations
Phone: (877) 251-1289 View Additional Phone Numbers 7102 W. Roosevelt Street, #100, Phoenix, AZ 85043 ! Sterling Management Solutions, LLC. is Believed to Be Out of Business !
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because BBB has information indicating it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||7|
Additional Complaint Information
Based on BBB files, this company has a pattern of complaints. Complaints concern refund policies, customer service issues, selling practices, advertising practices, and product guarantee issues. This company offers free trials for their products and states the consumer will only pay shipping and handling fees. However, consumers allege that after making their payment online, their invoice reflects an amount charged to their credit card ranging from $79.00 – $99.96. The company’s website states “100% Satisfaction Guaranteed”; however, complaints allege that when consumers try to obtain a refund, they are either told that they will receive a refund and do not, or are told by company representatives that their money will not be refunded. Consumers further allege that, a customer service representative will try to negotiate a lower refund amount to be credited to the consumer’s account or offer the consumer a refund in the form of a gift card. In some instances, consumers complain that after cancelling their order, the product is still shipped and their credit cards charged for the full amount of the merchandise. The company has responded to and corrected many of the issues complained about to the BBB.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Vitamins & Food Supplements