BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Central Coast Nutraceuticals, Inc. include:
- Failure to respond to 1 complaint filed against business
- Government action(s) against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Additional Complaint Information
Based on BBB files, this company has an "F" Rating with BBB due to unanswered complaints and a pattern of complaints. Complaints concern billing or collection issues and customer service issues. Complaints state that after signing up for the $1 risk-free trial, and paying shipping and handling fees, consumers are billed $38.95 for the product before the 20 day trial period ends. Additionally, complaints allege the company does not honor their cancellation policy and the terms for cancelling an order are unclear and confusing. Consumers have indicated difficulty contacting this company and experience hold times up to 75 minutes before a customer service representative can be reached.
The company's website states "I understand that this consumer transaction involves a negative option, and that I may be liable for payment of future goods and services under the terms of this agreement for $39.95 per month if I fail to notify the supplier not to supply the goods or services described." Additionally, the company's website states that if the consumer does not notify the company of their cancellation once the Green Tea Extreme has been purchased and before the 30 day trial period is over, the company will automatically send the consumer a fresh 1-month supply of Green Tea Extreme and the credit card provided will be billed $39.95 plus $4.95 s/h for a total of $44.90 when each new product ships. This company posts similar disclosures on the websites for other various products offered.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Mike LeDay, General Manager Mr. Graham Gibson, President/CEO
Related BusinessesCentral Coast Nutraceuticals, Inc. iLife Health and Wellness LLC Health and Beauty Solutions LLC
Vitamins & Food Supplements
Products & Services
Central Coast Nutraceuticals, Inc. offers the following product(s): Acai Power Cleanse, Acaipure, Avela, Cholestapro, Colopure, Cordiaburn, FitFactory, Green Tea Extreme, Hoodiastar, Hoodiawater