BBB Business Review
This Business is not BBB accredited
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This company advertises a free "trial" for DermaPure skin cream. Information in BBB files indicates that when consumers go to the company's website to order the free trial, they are prompted to pay a shipping fee by credit card, usually $4.95. When consumers complete the shipping information and pay for the free trial shipping on the website, they are signed up for an auto ship program that some consumers allege they were unaware of when they ordered the product. The company may respond to some BBB complaints alleging they offer a free "trial of the product, not a free "sample" and that consumers have 10 days plus 5 days shipping to cancel. Many BBB complainants allege difficulty reaching the company when they try to cancel the auto ship program or ask for a refund. Some consumers allege the company may cancel the auto ship, but may not refund the money charged on their credit card. Some consumers allege they have received a full refund from the company.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Arizona Nutraceutical, LLC include:
- Length of time business has been operating
- 158 complaints filed against business
- Failure to respond to 1 complaint filed against business
- 3 complaints filed against business that were not resolved
- Advertising issue(s) found by BBB
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||77|
|Total Closed Complaints||158|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||13|
Type of Entity
Limited Liability Company (LLC)
Business ManagementRichard Stevens
Vitamins & Food Supplements Skin Care
Products & Services
Arizona Nutraceutical, LLC offers the following product(s): Dermapure