BBB Business Review
This Business is not BBB accredited
Sun West Kirby
Phone: (623) 869-6985 Fax: (623) 869-6989 2012 W. Lone Cactus Drive, Phoenix , AZ 85027
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers vacuum cleaners and services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Sun West Kirby include:
- Length of time business has been operating
- 31 complaints filed against business
Factors that raised the rating for Sun West Kirby include:
- Response to 31 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||13|
|Total Closed Complaints||31|
Additional Complaint Information
According to information in BBB files, this company has complaints involving sales, advertising, service, refund/exchange, product, custom service, guarantee or warranty issues. Consumers allege this company calls them for an offer of a free shampoo cleaning in their home. BBB complaints allege the company offer may be misleading because the free shampoo cleaning is included after the consumer sits through a Kirby vacuum presentation. After the customer buys and receives the vacuum, they report confusion regarding the “3 day cancellation” policy the company offers. When the complainant is able to contact the company about obtaining a refund or returning the product, the business may deny their request. Additionally, consumers allege receiving numerous telemarketing phone calls from the business that include consumers that claim to be on the National Do Not Call Registry. Consumers allege the company may continue to call, even after the consumer asks them to stop. At this time, Sun West Kirby is responding and resolving some, but not all BBB complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||13|
Type of Entity
Business ManagementMs. Jessica Burkhardt, Manager Mr. Don Burkhardt, President
Vacuum Cleaners - Wholesale & Manufacturers Vacuum Equipment & Systems Vacuum Cleaners - Household - Dealers
Products & Services
Sun West Kirby sells the following brand(s): Kirby
Sun West Kirby offers the following product(s): Kirby
Method(s) of PaymentCheck, Credit Card, Cash
Alternate Business NamesEagle American Kirby Systems Island Don, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview