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In Central, Northern and Western Arizona

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This Business is not BBB accredited

American Travel Deals

Additional Locations

10155 E Via Linda Dr. Suite D 124, Scottsdale, AZ 85258 View Additional Email Addresses ! There is an alert on American Travel Deals !

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Description

Consumers allege this company sends a direct mail award notification with a voucher good for two round trip tickets anywhere in the Continental US. The mailer is usually postmarked "Phoenix, Arizona" or "Scottsdale, Arizona" and does not provide a return address. BBB complainants allege the mailer says "This is our last attempt", causing consumers to have a sense of urgency about responding to the offer. Some complaints allege the "voucher" looks like an official check and is usually in the the amount of about $1,200 to $1,400. BBB has confirmed that "US Airlines" or "American Airways" are companies that do not exist. BBB has also confirmed with principals of US Airways and American Airlines (legitimate airlines that have similar names), are not affiliated with this offer or the company sending the offer in any way. As of April 1, 2013, BBB has been unable to confirm a physical address for this company after numerous attempts to locate them. For consumers that would like to file a complaint, in addition to filing a complaint with BBB, they can call the United States Postal Inspector at 1-800-ASK-USPS (1-800-275-8777).

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for American Travel Deals include:

  • Length of time business has been operating
  • 67 complaints filed against business
  • Failure to respond to 44 complaints filed against business
  • Overall complaint history with BBB
  • Government action(s) against business
  • Advertising issue(s) found by BBB
  • Business has failed to resolve underlying cause(s) of a pattern of complaints


Customer Complaints Summary Read complaint details

67 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 26
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 41
Total Closed Complaints 67

Customer Reviews Summary Read customer reviews

23 Customer Reviews on American Travel Deals
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 22
Total Customer Reviews 23

Additional Information

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BBB file opened: April 17, 2010 Business started: 01/01/2012
Business Management
John Wunder, Manager
Contact Information
Customer Contact: John Wunder, Manager
Business Category

Vacation Certificates & Vouchers

Hours of Operation
Vacation Deals address
Alternate Business Names
American Airways Bridgewater Marketing, LLC Continental US Desert Sky Travel Featured Travel National Association of Travelers Selected Vacations Travel and Deals Travel Awards Travel Awards Division Travel Premium Awards Agency Travel Union TravelAndDeals.com TravelAndDeals.com Union One Travel United Airways United Rewards Universal Travel Deals US Airlines Vacation Deals Vacation Tours
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Government action information involving this business is included in this report.