BBB Business Review
This Business is not BBB accredited
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Consumers allege this company sends a direct mail award notification with a voucher good for two round trip tickets anywhere in the Continental US. The mailer is usually postmarked "Phoenix, Arizona" or "Scottsdale, Arizona" and does not provide a return address. BBB complainants allege the mailer says "This is our last attempt", causing consumers to have a sense of urgency about responding to the offer. Some complaints allege the "voucher" looks like an official check and is usually in the the amount of about $1,200 to $1,400. BBB has confirmed that "US Airlines" or "American Airways" are companies that do not exist. BBB has also confirmed with principals of US Airways and American Airlines (legitimate airlines that have similar names), are not affiliated with this offer or the company sending the offer in any way. As of April 1, 2013, BBB has been unable to confirm a physical address for this company after numerous attempts to locate them. For consumers that would like to file a complaint, in addition to filing a complaint with BBB, they can call the United States Postal Inspector at 1-800-ASK-USPS (1-800-275-8777).
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for American Travel Deals include:
- Length of time business has been operating
- 67 complaints filed against business
- Failure to respond to 44 complaints filed against business
- Overall complaint history with BBB
- Government action(s) against business
- Advertising issue(s) found by BBB
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||41|
|Total Closed Complaints||67|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||23|
Business ManagementJohn Wunder, Manager
Vacation Certificates & Vouchers
Hours of Operation
|Vacation Deals address|