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BBB Business Review

BBB Accredited Business since 8/17/2000

U-Haul International, Inc.

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Phone: (800) 468-4285 View Additional Phone Numbers All Locations  All Locations, Phoenix, AZ 85004 http://www.uhaul.com View Additional Web Addresses

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Description

This company offers accounting, clearinghouse, technical, advisory and purchasing services for the companies comprising the U-Haul system, which are in the do-it-yourself household moving services. The U-Haul System operates through over 350 local corporations. All are wholly owned subsidiaries of either U-Haul International or Amerco.

BBB Accreditation

A BBB Accredited Business since 8/17/2000

BBB has determined that U-Haul International, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for U-Haul International, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1769 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on U-Haul International, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on U-Haul International, Inc.

Customer Complaints Summary

1769 complaints closed with BBB in last 3 years | 613 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 99
Billing/Collection Issues 527
Delivery Issues 37
Guarantee/Warranty Issues 43
Problems with Product/Service 1063
Total Closed Complaints 1769

Additional Complaint Information

Complaints have been processed by the BBB in a three-year reporting period. Specifically, many complaints allege unavailability of reserved equipment. Other complaints concern customer service issues and poor condition of equipment at the time of rental or on the road. The company has responded to all complaints presented by BBB.  U-Haul participates in the BBB of Central/Northern Arizona's Complaint Extranet Program. This means the company has agreed to expedite the handling of any complaints filed with BBB.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against U-Haul International, Inc.

Additional Information

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BBB file opened: January 01, 1971 Business started: 02/05/1945
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department Of Public Safety
2102 W. Encanto, Phoenix AZ 85009
http://www.dps.state.az.us
Phone Number: (602) 223-2000

Type of Entity

Corporation

Business Management
Ms. Maria Palmisano, Executive Assistant Mr. Steve Berman, Program Manager for Customer Service
Contact Information
Customer Contact: Ms. Maria Palmisano, Executive Assistant Principal: Mr. Steve Berman, Program Manager for Customer Service
Related Businesses
EMove, Inc. eMove Storage Affiliate Network
Business Category

Truck Rent & Lease Movers Transportation Services

Alternate Business Names
Amerco Arcoa Associated Rental Companies Of America U Haul International U-Haul International Uhaul U Haul Co Ltd U Haul Uhaul Regional Office U-Haul Co. (Canada) Ltd. U-Haul
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Web Addresses

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