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Find a Location

Mobile Mini has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMobile Mini

    Storage Units
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers rental and sale services of portable storage and office units.

    Business Details

    This is a multi-location business.

    Find a Location

    Mobile Mini has 26 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      4646 E Van Buren St Ste 100, Phoenix, AZ 85008-6949
      BBB File Opened:
      6/1/1985
      Years in Business:
      41
      Business Started:
      1/1/1983
      Business Started Locally:
      11/29/1993
      Business Incorporated:
      7/21/1993
      Type of Entity:
      Corporation
      Alternate Business Name
      • Mobile Mini Inc
      Business Management
      • Mr. Jeff Emerling, Director of Sales
      • Mr. Brian Trachlenberg, C F O
      • Mr. Larry Trachtenberg, Executive V P/Controller
      • Mr. Steve Bunger, President
      • Ms. Debra Keeley, Controller
      • Mr. Dennis D'Assis
      • Mr. Chris Anderson, Senior Vice President
      • Mr. Conrad Zils, Vice President
      Contact Information

      Principal

      • Mr. Steve Bunger, President
      • Mr. Conrad Zils, Vice President

      Customer Contact

      • Mr. Jeff Emerling, Director of Sales
      • Mr. Chris Anderson, Senior Vice President
      • Mr. Conrad Zils, Vice President
      Additional Contact Information

      Fax Numbers

      • (480) 477-6066
        Primary Fax
      • (480) 894-6433
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Renting a storage unit

      Customer Complaints

      12 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/17/2023

      Complaint Type:
      Order Issues
      Status:
      Unanswered
      I purchased 2 shipping containers from ******************* in *********, ** through a lease/purchase agreement. I fulfilled my financial obligations with ********************* From what I understand a period of time just before 12/22/22, Mobile Mini (Willscot) purchased contracts from *******************. I started receiving invoices from MM in 12/22 for two containers SCT-TCHU294094-8 & SCT-SNBU220681-2. These are not the containers that I purchased from Southeast. I have not, nor ever had these in my possession, under my control or access to these containers numbers. I have been in constant contact disputing every invoice monthly. The have threatened repossession due to nonpayment. I have requested monthly and more for a copy of the signed contract that they are basing the invoices and threats on. They have not provided a copy of said contract. They have assigned me customer number ************** contract numbers B000634143 and B000634144. I have asked them for an audit of my account since inception (with Southeast Cont) I wanted to ensure that all payments were credited to my account. They have not been able to provide any audit info OR a copy of the signed contract. I performed a self audit from my bank records for the payments paid by bank draft and my financial obligations have been met (possibly overpayment to ******************* for the units). Mobile Mini informed me via email on 11/15/2023 that my account has been turned over to the ************************ I realize that they SHOULD NOT repossess MY units since the permanent numbers on the welded plates will not match the containers they are looking for but I do not trust that appropriate verification will be made and they will damage my real and personal property. I have not/nor ever signed a contract with Mobile Mini/Willscot. There is an apparent error during the acquisition of ******************** and MM and MM is trying to hold me responsible for an business error between the two companies.

      Customer Reviews

      5 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tia F

      1 star

      01/17/2024

      "I recently had an experience with this company that I'd like to share. When returning my container, I was given a confirmation number, but unfortunately, I wasn't able to obtain one at the time due to not having a pen or pencil with me. I asked the receptionist to email it to me instead, but it seems there may have been a mix-up with the email address on file.What frustrated me was that I noticed I was being charged for the container even though it was no longer in my possession. Not only that, but I was also incurring interest and late fees. HUGE! Fees! I assumed that the Mobile Mini would give me the benefit of the doubt without requiring a confirmation number.I'd suggest that others be cautious when dealing with Mobile Mini and make sure to keep, any confirmation numbers or documentation safe to avoid similar issues and keep an eye on what they are charging you each month. It's is separate then your contracts.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

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